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Recovering data from a hard drive

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Hey all, i have an external drive that my cats or dog knocked on the floor during the night and i cant get my computers to recogize it under "my computer" anymore. The light that shows that it is on still works, but it isnt recognized. Its not making any weird noises or anything, but i really would like to get the data off of it if at all possible.

 

Thanks!

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If you turn off the computer and plug in the external, go to control panel, admin tools, computer management, disc management, does it show up?

 

Have you tried unlugging other usb devicesapart from external, and booting up with external only, does it show then?

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Hi Hazel, thanks for your reply, :), yes it shows up under Disk drives, under Device Manager. I confirmed it by unplugging, etc.

 

The drive appears as:

 

WDC WD10 EACS-00ZJB0 USB Device

 

I checked for drivers (it indicated that it was up to date) and it shows me when i click on Properties that the device is working properly.

 

I have tried different usb ports on two computers, and a different cord to no avail. As well, I tried rebooting with it plugged in and turned on. Doesn't seem to make a difference.

 

Any ideas?

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Hi, I am having the same problem as you with the same drive. I was wondering if you ever found a fix...

 

Thanks,

Tim

 

Hi Hazel, thanks for your reply, :), yes it shows up under Disk drives, under Device Manager. I confirmed it by unplugging, etc.

 

The drive appears as:

 

WDC WD10 EACS-00ZJB0 USB Device

 

I checked for drivers (it indicated that it was up to date) and it shows me when i click on Properties that the device is working properly.

 

I have tried different usb ports on two computers, and a different cord to no avail. As well, I tried rebooting with it plugged in and turned on. Doesn't seem to make a difference.

 

Any ideas?

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Searching Google with this exact phrase turns up many issues with that drive:

can't access WDC WD10 EACS-00ZJB0

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Never found a fix. I ended up buying a new drive and transfering files to it.

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