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CCleaner deleted a program


ko220
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I probably should have been paying more attention...but I ran C Cleaner on my applications, and it deleted a central program from my HP computer. it was a software repair wizard. Now I can't use it. Does CCleaner have a log or recovery place for programs/applications?

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I am afraid not unless it was a registry clean (issues) that you did, and opted to save a copy of the entries you were cleaning

 

Do you have system restore running on your computer?

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Welcome to Piriform ko220.

 

I probably should have been paying more attention...but I ran C Cleaner on my applications, and it deleted a central program from my HP computer. it was a software repair wizard. Now I can't use it. Does CCleaner have a log or recovery place for programs/applications?

Well what I would do before you start using your filing system is download install and run Recuva. If CCleaner has deleted an important file (I wouldn't have thought so) then Recuva should recover it for you providing it hasn't been overwritten by another file since. Do you know the exact name of this file? ;)

Keith

 

Windows XP 2002 SP3

IE 7.0

 

Martin2k

 

Rorshach112 is the best

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I probably should have been paying more attention...but I ran C Cleaner on my applications, and it deleted a central program from my HP computer. it was a software repair wizard. Now I can't use it. Does CCleaner have a log or recovery place for programs/applications?

Hi ko220,

Welcome :D

Lots of good advice for you from the members !!! You should be able to get it back one way or the other.

If you are a Vista user then hazelnut's suggestion of System Restore should do the trick.

 

When you say CCleaner deleted this program,do you mean that the icon is missing or does this program still show in Add/Remove programs or CCleaner TOOLS > Uninstall programs list ?

The only programs that I have ever heard of CCleaner deleting were programs stored in Temp files somewhere.

It does happen but not that often.

 

Worse comes to worst, you should be able to re-install that program from your install disc or probably online.

What is the name of this program ?

 

Good luck,

:) davey

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Wow, thanks for all the good advice. Yes, I know the name of the file. It's (ironically) the Software Repair Wizard that comes with the HP computer, SWR_wizard.exe. I will try the recuva thing and see if that helps. I already tried System Restore, but it always says there's nothing to restore to, that there haven't been any changes to my computer. I don't know what's up with that, since there were definitely changes, and my computer is set up to create Restore points. Anyhow, I'll get back with you & let you know what happens!

 

 

 

 

Hi ko220,

Welcome :D

Lots of good advice for you from the members !!! You should be able to get it back one way or the other.

If you are a Vista user then hazelnut's suggestion of System Restore should do the trick.

 

When you say CCleaner deleted this program,do you mean that the icon is missing or does this program still show in Add/Remove programs or CCleaner TOOLS > Uninstall programs list ?

The only programs that I have ever heard of CCleaner deleting were programs stored in Temp files somewhere.

It does happen but not that often.

 

Worse comes to worst, you should be able to re-install that program from your install disc or probably online.

What is the name of this program ?

 

Good luck,

:) davey

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Okay, here's the update, if you're curious. I ran Recuva (what a neat program!!) and it didn't find it either. So, really, I guess I can live without it.

 

Here's what I think happened: about 3 weeks ago I installed Windows Service Pack 3 for XP. It darn near destroyed my computer, with crashes and non-responsiveness, etc. I then un-installed it, but I am still suffering issues from it. One of my biggest problems is that I can no longer run a virus scan on my entire computer without the computer crashing. I've even gotten rid of Norton and gone with AVG just to see if it was a Norton issue, but it's not. I can run partial virus scans on the most important areas, and my computer's not infected, but anyhoo. Now I think maybe it wasn't C Cleaner that deleted my HP program, maybe it happened in the SP3 debacle.

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You wouldn't by chance happen to have a HP computer with an AMD processor would you? Because if you did and then when you ran the sp3 upgrade your computer would crash. If you set it up so that it does not automatically restart on system failure you would have gotten a blue screen with 0x0000000A as the problem. There is a registry entry that you have to change in safe mode in order for SP3 to work on your computer. That is if you have an HP AMD processor computer.

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HOLY COW!!! Might have been nice if good ol' Microsoft had told me that, because, yes, I do have an HP computer with an AMD processor. I had decided to keep SP3 off my computer completely and just get the MS security upgrades. You are the first person I have talked to that seems to have a handle on this problem. What would you recommend? Should I do all that registry change stuff & re-install SP3, do you think that would solve my antivirus/crash problem now? Also, where would I find out how to do that registry change thing if I wanted to?

Or if I stay away from SP3, would there be a different fix for it? I've been resisting doing a complete System Recovery because that would make my life miserable for about 2 weeks.

 

You wouldn't by chance happen to have a HP computer with an AMD processor would you? Because if you did and then when you ran the sp3 upgrade your computer would crash. If you set it up so that it does not automatically restart on system failure you would have gotten a blue screen with 0x0000000A as the problem. There is a registry entry that you have to change in safe mode in order for SP3 to work on your computer. That is if you have an HP AMD processor computer.
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Do this first so that you know typically why you computer is crashing so to speak you need to disable automatic restart on system failure. (This will give you the blue screen anytime your computer crashes). You are looking for 0x0000007E

 

Window Key+Pause Break>Advanced>Startup and Recovery>Settings>Uncheck automatic restart

 

Download SP3 and install go through the total process (What you need to do here is get ready for you computer to not start)

Once you get the blue screen turn off computer and boot into safe mode pressing and F8

 

Since you have an AMD-based computer, however, you do not need the intelppm driver and can disable it. Boot into Safe Mode by hitting the F8 key as above, but select Safe Mode instead. You will need your Administrator account to log on in safe mode. To disable the driver, take the following steps:

 

1. After booting into safe mode

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm

4. In the right pane, right-click the Start entry, and then click Modify.

5. In the Value data box, type 4, and then click OK.

6. Quit Registry Editor.

7. Restart your computer.

 

For more info on this see [url=http://support.microsoft.com/kb/888372]http://support.microsoft.com/kb/888372[/url}

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Do this first so that you know typically why you computer is crashing so to speak you need to disable automatic restart on system failure. (This will give you the blue screen anytime your computer crashes). You are looking for 0x0000007E

 

Window Key+Pause Break>Advanced>Startup and Recovery>Settings>Uncheck automatic restart

 

Download SP3 and install go through the total process (What you need to do here is get ready for you computer to not start)

Once you get the blue screen turn off computer and boot into safe mode pressing and F8

 

Since you have an AMD-based computer, however, you do not need the intelppm driver and can disable it. Boot into Safe Mode by hitting the F8 key as above, but select Safe Mode instead. You will need your Administrator account to log on in safe mode. To disable the driver, take the following steps:

 

1. After booting into safe mode

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm

4. In the right pane, right-click the Start entry, and then click Modify.

5. In the Value data box, type 4, and then click OK.

6. Quit Registry Editor.

7. Restart your computer.

 

For more info on this see http://support.microsoft.com/kb/888372

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Ok, here's my question: if I look for and remove that Intel thingy, without installing SP3, would that help? I guess my real question is, do I need SP3? I'm very gun-shy right now about installing it again. I just went to find my System Event Log, to see if that particular error was there when it crashed, but now it says that the Event Log is corrupted. I'm now concerned that the C Cleaner might have cleaned it out somehow.

 

 

 

Do this first so that you know typically why you computer is crashing so to speak you need to disable automatic restart on system failure. (This will give you the blue screen anytime your computer crashes). You are looking for 0x0000007E

 

Window Key+Pause Break>Advanced>Startup and Recovery>Settings>Uncheck automatic restart

 

Download SP3 and install go through the total process (What you need to do here is get ready for you computer to not start)

Once you get the blue screen turn off computer and boot into safe mode pressing and F8

 

Since you have an AMD-based computer, however, you do not need the intelppm driver and can disable it. Boot into Safe Mode by hitting the F8 key as above, but select Safe Mode instead. You will need your Administrator account to log on in safe mode. To disable the driver, take the following steps:

 

1. After booting into safe mode

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm

4. In the right pane, right-click the Start entry, and then click Modify.

5. In the Value data box, type 4, and then click OK.

6. Quit Registry Editor.

7. Restart your computer.

 

For more info on this see [url=http://support.microsoft.com/kb/888372]http://support.microsoft.com/kb/888372[/url}

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Ok, here's my question: if I look for and remove that Intel thingy, without installing SP3, would that help? I guess my real question is, do I need SP3? I'm very gun-shy right now about installing it again. I just went to find my System Event Log, to see if that particular error was there when it crashed, but now it says that the Event Log is corrupted. I'm now concerned that the C Cleaner might have cleaned it out somehow.

 

Basically SP3 is all previous updates and a few new functionalities for Windows XP. Many people how have AMD computers experienced problems with updating to SP3 me included. But since I have my computer set to give me a blue screen when it crashes it helps to identify what the cause of the crash is. The intelppm is a driver that deals with the power management in you computer. Only problem is you have an AMD. Changing the registy key to 4 ineffect disables it for you. Microsoft if offering a FREE SUPPORT for the SP3 upgrade

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HOLY COW!!! Might have been nice if good ol' Microsoft had told me that, because, yes, I do have an HP computer with an AMD processor. I had decided to keep SP3 off my computer completely and just get the MS security upgrades. You are the first person I have talked to that seems to have a handle on this problem. What would you recommend? Should I do all that registry change stuff & re-install SP3, do you think that would solve my antivirus/crash problem now? Also, where would I find out how to do that registry change thing if I wanted to?

Or if I stay away from SP3, would there be a different fix for it? I've been resisting doing a complete System Recovery because that would make my life miserable for about 2 weeks.

Hi again ko220,

You were the victim of HP and Symantec.

MS has picked up the pieces on this but just so you have a history of this save this link.

This guy is probably the best source there is for insight and help and not a bunch of finger pointing.

SP3 does contain a lot of fixes but if your system is stable that is what counts.

If you do decide to go to SP3 it will be more obvious if you read this link the best way to go about it.

Member render has provided you with a lot of the data already but depending on your configuration there may be other things for you to consider.

http://msinfluentials.com/blogs/jesper/arc...ing-xp-sp3.aspx

 

Good luck,

:) davey

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To Davey & Render: I cannot tell you how HELPFUL you have both been. Seriously. When all this started to happen, I went to the MS Help&Support Newsgroups, and I was told by other tech members that nobody else has had this problem and that basically, it was my fault for not researching and reading tons of tech articles before applying an update that MS itself told me was critical to my operating system. All of the information you have given my has been great. I went to Jesper's blog and read it all. Also, Render, Microsoft has an update that it says will fix that registry entry: Update for Windows XP (KB953356).

 

I have decided to keep SP3 off my computer for now. Right now I am unsure whether I should try that Update, or whether to try a different update offered from HP, or to just leave it alone. My biggest problem is that I can't run a "full" virus scan without a crash/reboot. I am going to contact MS through their new free help page and maybe they can tell me what to do. Although, it is MS.........

 

THANK YOU THANK YOU THANK YOU! You are the best!

 

Katie

 

 

 

Hi again ko220,

You were the victim of HP and Symantec.

MS has picked up the pieces on this but just so you have a history of this save this link.

This guy is probably the best source there is for insight and help and not a bunch of finger pointing.

SP3 does contain a lot of fixes but if your system is stable that is what counts.

If you do decide to go to SP3 it will be more obvious if you read this link the best way to go about it.

Member render has provided you with a lot of the data already but depending on your configuration there may be other things for you to consider.

http://msinfluentials.com/blogs/jesper/arc...ing-xp-sp3.aspx

 

Good luck,

:) davey

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ONE FINAL UPDATE: I decided to download Microsoft Update KB953356 in order to try and repair the damage from SP3.

 

I am now able to run a full virus scan without the computer crashing. Whoo - hoo!

 

I'm not going to reinstall SP3 unless they issue a clean version that won't wonk up my computer. The fact that MS is now offering *FREE* telephone, chat & email support for SP3 issues shows that they know the massive mess they made. Oh, well, I've learned a lesson here :)

 

 

 

 

To Davey & Render: I cannot tell you how HELPFUL you have both been. Seriously. When all this started to happen, I went to the MS Help&Support Newsgroups, and I was told by other tech members that nobody else has had this problem and that basically, it was my fault for not researching and reading tons of tech articles before applying an update that MS itself told me was critical to my operating system. All of the information you have given my has been great. I went to Jesper's blog and read it all. Also, Render, Microsoft has an update that it says will fix that registry entry: Update for Windows XP (KB953356).

 

I have decided to keep SP3 off my computer for now. Right now I am unsure whether I should try that Update, or whether to try a different update offered from HP, or to just leave it alone. My biggest problem is that I can't run a "full" virus scan without a crash/reboot. I am going to contact MS through their new free help page and maybe they can tell me what to do. Although, it is MS.........

 

THANK YOU THANK YOU THANK YOU! You are the best!

 

Katie

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  • 6 months later...
  • 1 year later...

ONE FINAL UPDATE: I decided to download Microsoft Update KB953356 in order to try and repair the damage from SP3.

 

I am now able to run a full virus scan without the computer crashing. Whoo - hoo!

 

I'm not going to reinstall SP3 unless they issue a clean version that won't wonk up my computer. The fact that MS is now offering *FREE* telephone, chat & email support for SP3 issues shows that they know the massive mess they made. Oh, well, I've learned a lesson here :)

 

There may be some here who advise you to do the upgrade because the "updates are critical".

However, I advise against immediate upgrade until you can make a complete image of your drive that you can restore if something goes wrong.

 

Since you had 1 blue screen, installing it again will result in another. It may be possible to mitigate those dangers a bit by following the other guys advice, but I advise you to wait till you make a backup first. Also, be sure that if you do try it again, make sure any startup entries you do not need are unchecked & that your AV is uninstalled during the upgrade so that it will not interfere with the update process. Be sure to reboot after the AntiVirus uninstall so it can complete, before you even attempt to run the update.

 

Whether you update to SP3 is up to you. On 1 hand, it does offer hotfixes & a few "enhancements". But on the other, it can also interfere with certain programs that used to work under SP2 from working as they should & even cause intermittent WiFi connection problems where a user gets disconnected every couple minutes from their wireless.

 

It is up to you which way you solve the problem. I have had my XP install for a year or more with no problems. Of course, I have AVG, use a firewall, use Firefox instead of IE, don't play active X games on facebook/myspace, & I watch what is installed/used on this machine.

 

I currently have SP2 because SP3 simply will not handle all the programs I have. Some work, some do not, then some do but not so greatly under SP3.

 

Hazelnut would probably advise the update to SP3, but I would be a bit hesitant to suggest it because since you have an HP AMD machine, it WILL bluescreen again & for that reason, I strongly advise that you have a backup first. This is in case the advice earlier still does not fix the blue screen. It normally does, & it is advice that MS gives for computers, but I would say better to be safe than sorry.

 

If you have a backup you can restore from in the event of something going wrong, then I would feel less hesitant in you trying it. The advice given earlier sounds solid, but I have had machines that do work with a solution like this, then others that still do not.

 

The computer could still bluescreen, for example, if there were driver incompatibilities under SP3. There could be more than 1 reason or cause wherein that you fix 1, but still have blue screens because of a 2cd cause as well.

 

I don't see any harm in you running your current config for now, as long as everything is ok. Be sure to print out the directions given earlier for fixing the HP AMD blue screen problem & back up your system if you intend to try it again.

 

This way, you can have a way to see the instructions + a way to restore your data in case there are other problems/causes of blue screens if something does go wrong.

 

Thanks!

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