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Tarq57

WMP 11 slow to close.

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Installed the debug tools. Created a new folder "C:\adplus".

I need to be talked, step by step, as to how to create the data required in the command prompt. When I open the prompt, (Start>run>cmd>enter) a dos-style window opens with this info: "Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

 

C:\Documents and Settings\(username.USERNAME)-0E4CE053E0>"

I need to know what /when/where to type into the prompt at that point.

The debug tools are installed in the default location.

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PS I can change directory within the prompt to "C", the to program files, but if I then type any permutation of "cd Debugging tools for windows(x86)" it says "the system cannot find the path specified"

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OK, sorry to be a pain, I glanced at a tutorial, and (I think) figured out enough to run it. (I had a space in the wrong place).

Here's the ADPlus Report text:

ADPlus Version: 6.03.004

ADPlus Version Date: 08/23/2006

OS Version: 5.1

OS Build: 2600

DateTimeStamp: Date_06-16-2008__Time_12-59-25PM

ADPlus was run on: DEEPTHOUGHT

Debuggers Installation Directory: C:\Program Files\Debugging Tools for Windows (x86)

 

Command line arguments used were:

-hang -pn wmplayer.exe -quiet -o c:\adplus

Script engine Version: 5.7.16599

WARNING! An '_NT_SYMBOL_PATH' environment variable is not set, as a result ADPlus will be forced to use 'export' symbols (if present) to resolve function names in the stack trace information for each thread listed in the log file for the processes being debugged. To resolve this warning, please copy the appropriate symbols to a directory on the server and then create an environment variable with a name of '_NT_SYMBOL_PATH' and a value containing the path to the proper symbols (i.e. c:\winnt\symbols) before running ADPlus in quick or crash modes again. NOTE: After creating the '_NT_SYMBOL_PATH' system environment variable you will need to close the current command shell and open a new one before running ADPlus again.

Selected debugger: cdb.exe

Output Directory: c:\adplus\Hang_Mode__Date_06-16-2008__Time_12-59-25PM

 

ADPlus was run with the '-quiet' switch.

 

g_Debug_Log = True

g_CheckFreeSpace = True

------ Current Actions for Hang Mode ----

Name: FullDump

Name: Stacks

Name: LoadedModules

Name: MatchingSymbols

Name: Heap

Name: Handle

Name: Dlls

Name: Locks

Name: ThreadUsage

*** ERROR ***

*** ERROR ***

*** ERROR ***

The following requested processes are not executing:

WMPLAYER.EXE;

And here is the process list text:

0 32 0 System Process

Command Line:

0 32 4 System

Command Line:

0 32 700 smss.exe

Command Line: \SystemRoot\System32\smss.exe

0 32 760 csrss.exe Title:

Command Line: C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16

0 32 792 winlogon.exe

Command Line: winlogon.exe

0 32 840 services.exe Svcs: Eventlog,PlugPlay

Command Line: C:\WINDOWS\system32\services.exe

0 32 852 lsass.exe Svcs: NtLmSsp,PolicyAgent,ProtectedStorage,SamSs

Command Line: C:\WINDOWS\system32\lsass.exe

0 32 996 svchost.exe Svcs: DcomLaunch,TermService

Command Line: C:\WINDOWS\system32\svchost -k DcomLaunch

0 32 1064 svchost.exe Svcs: RpcSs

Command Line: C:\WINDOWS\system32\svchost -k rpcss

0 32 1096 svchost.exe Svcs: AudioSrv,Browser,CryptSvc,Dhcp,dmserver,ERSvc,EventSystem,helpsvc,HidServ,Irmon,

lanmanserver,lanmanworkstation,Netman,RasMan,Schedule,SENS,SharedAccess,ShellHWDe

tection,srservice,TapiSrv,Themes,W32Time,winmgmt,wscsvc,wuauserv

Command Line: C:\WINDOWS\System32\svchost.exe -k netsvcs

0 32 1132 svchost.exe Svcs: WudfSvc

Command Line: C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

0 32 1344 svchost.exe Svcs: LmHosts,SSDPSRV,WebClient

Command Line: C:\WINDOWS\system32\svchost.exe -k LocalService

0 32 1416 aswUpdSv.exe Svcs: aswUpdSv

Command Line: "C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"

0 32 1492 ashServ.exe Svcs: avast! Antivirus

Command Line: "C:\Program Files\Alwil Software\Avast4\ashServ.exe"

0 32 1712 spoolsv.exe Svcs: Spooler

Command Line: C:\WINDOWS\system32\spoolsv.exe

0 32 504 a2service.exe Svcs: a2free

Command Line: "C:\Program Files\a-squared Free\a2service.exe"

0 32 556 alg.exe Svcs: ALG

Command Line: C:\WINDOWS\System32\alg.exe

0 32 608 guard.exe Svcs: AVG Anti-Spyware Guard

Command Line: "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe"

0 32 632 cmdagent.exe Svcs: CmdAgent

Command Line: "C:\Program Files\COMODO\Firewall\cmdagent.exe"

0 32 716 HPZipm12.exe Svcs: Pml Driver HPZ12

Command Line: C:\WINDOWS\system32\HPZipm12.exe

0 32 1372 TFService.exe Svcs: ThreatFire

Command Line: "C:\Program Files\ThreatFire\TFService.exe" service

0 32 1896 uphclean.exe Svcs: UPHClean

Command Line: "C:\Program Files\UPHClean\uphclean.exe"

0 32 172 ashMaiSv.exe Svcs: avast! Mail Scanner

Command Line: "C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service

0 32 272 ashWebSv.exe Svcs: avast! Web Scanner

Command Line: "C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service

0 32 2792 explorer.exe Title: Program Manager

Command Line: C:\WINDOWS\Explorer.EXE

0 32 2928 ashDisp.exe Title:

Command Line: "C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe"

0 32 2936 TFTray.exe Title:

Command Line: "C:\Program Files\ThreatFire\TFTray.exe"

0 32 2988 cmf.exe Title: COMODO Memory Firewall

Command Line: "C:\Program Files\COMODO\Memory Firewall\cmf.exe" -s

0 32 3100 cpf.exe Title: COMODO Firewall Pro

Command Line: "C:\Program Files\Comodo\Firewall\CPF.exe" /background

0 32 3196 trayclock.exe Title: TrayClock

Command Line: "C:\Program Files\SarbyxTrayClock\trayclock.exe"

0 32 3332 psi.exe Title:

Command Line: "C:\Program Files\Secunia\PSI (RC2)\psi.exe" --start-in-tray

0 32 980 svchost.exe Svcs: stisvc

Command Line: C:\WINDOWS\system32\svchost.exe -k imgsvc

0 32 2688 firefox.exe Title: WMP 11 slow to close. - Piriform Forums - Mozilla Firefox

Command Line: "C:\PROGRA~1\MOZILL~1\FIREFOX.EXE" -requestPending -osint -url "http://forum.piriform.com/index.php?showtopic=15674&view=getnewpost"

0 32 428 notepad.exe Title: debugging.txt - Notepad

Command Line: "C:\WINDOWS\system32\NOTEPAD.EXE" C:\Documents and Settings\Mark.MARK-0E4CE053E0\Desktop\debugging.txt

0 32 2680 cmd.exe Title: C:\WINDOWS\system32\cmd.exe - cscript adplus.vbs -hang -pn wmplayer.exe -quiet -o c:\adplus

Command Line: "C:\WINDOWS\system32\cmd.exe"

0 32 2576 taskmgr.exe Title: Windows Task Manager

Command Line: taskmgr.exe

0 32 4088 cscript.exe Title:

Command Line: cscript adplus.vbs -hang -pn wmplayer.exe -quiet -o c:\adplus

0 32 3372 cmd.exe Title: C:\WINDOWS\system32\cmd.exe

Command Line: "C:\WINDOWS\system32\cmd.exe" /c tlist.exe -v >"c:\adplus\Hang_Mode__Date_06-16-2008__Time_12-59-25PM\Process_List.txt"

0 32 3316 tlist.exe

Command Line: tlist.exe -v

Hope that is what you need.

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The following requested processes are not executing:

WMPLAYER.EXE;

 

I'll consult a few techs to see what they have to say about this odd issue. Is it still hanging?

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Yep. Opens immediately when requested. Sets itself to "playlist" mode (since re-installing, and not what I want it to do-prefer it to stay in "now playing" mode,) in "playlist" mode, memory usage is about 25mB, switch to "now playing", the usage drops to ~5 mB, click the red X to close, it vanishes, the esage increases to ~9mB and stays there for 10-11 s then disappears.

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I'm a bit concerned about the report line above that reads

WARNING! An '_NT_SYMBOL_PATH' environment variable is not set....
and thinking that I perhaps haven't set something up with the debugger the way it should be. Is this a problem with the scan process/parameters, or indicating a problem with WMP? Should I have had WMP open when running this debugger?

Anything else I should do to troubleshoot? Maybe uninstall it with Revo in advanced, then re-install?

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Yep. Opens immediately when requested. Sets itself to "playlist" mode (since re-installing, and not what I want it to do-prefer it to stay in "now playing" mode,) in "playlist" mode, memory usage is about 25mB, switch to "now playing", the usage drops to ~5 mB, click the red X to close, it vanishes, the esage increases to ~9mB and stays there for 10-11 s then disappears.

Change the shortcut target properties to "C:\Program Files\Windows Media Player\wmplayer.exe" /Task NowPlaying and it should open in the now playing window.

 

Here are some useful commandline parameters and their description.

/Task NowPlaying Open the Player in the Now Playing tab

/Task MediaGuide Open the Player in the Online store tab

/Task CDAudio Open the Player in the Rip tab

/Task CDWrite Open the Player in the Burn tab

/Task Library Open the Player in the Library tab

/Task SkinViewer Open the Player in the Skin Chooser mode

/Task PortableDevice Open the Player in the Sync tab

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Excellent. "/Task NowPlaying" did that job. (Was set to "something Prefetch..")

Still the process continues after the GUI closes, though, for about 10s.

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Only have WMP 11 on this Vista install and not on XP.

 

Does WMP 11 add a "Windows Media Player Network Sharing Service" or something similar in XP's services?

 

You could try disabling any services relating to such and sere if it helps.

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Does WMP 11 add a "Windows Media Player Network Sharing Service" or something similar in XP's services?

It does, but that service is set to manual, and doesn't start when the player is open/playing.

Given that, I didn't test whether disabling it makes a difference. Think I should?

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