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Another deepscan crash


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1st time here so if I fail to provide all the necessary info please excuse


Using Recuva 1.13.304


Windows XP SP3 - Intel Celeron 2.00Ghz CPU - 256Mb RAM


Does a standard scan of C:|drive in seconds but finds no files, when I choose the deepscan option it gets to 2% then crashes


Crash info window shows as below


Error signature

AppName: recuva.exe AppVer: ModName: recuva.exe

ModVer: Offset: 000466d9


Windows says the following error report would be sent ? but when I go to the location ? it is not there!




A .dmp file is saved to the folder but system doesn't know what program to use to open it


That's all the info I have





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Just had anotehr thought and not sure if it's relevant.


After scanning online and finding MANY recovery software packages, I noted the majority spoke of not installing the program to the same drive as the one you want to scan for deleted files.


I am running the program from a 1gb pen drive

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First TY to Piriform for making awesome software :)


Unfortunately there seems to be a bug causing the deep scan feature to crash when scanning the system partition:


Executable search path is:

Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible

Product: WinNt, suite: SingleUserTS

Debug session time: Sun May 11 09:51:10.000 2008 (GMT-4)

System Uptime: not available

Process Uptime: 0 days 0:01:06.000


The call to LoadLibrary(ext) failed, Win32 error 0n2

"The system cannot find the file specified."

Please check your debugger configuration and/or network access.

The call to LoadLibrary(uext) failed, Win32 error 0n2

"The system cannot find the file specified."

Please check your debugger configuration and/or network access.

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(c18.e50): Access violation - code c0000005 (first/second chance not available)

eax=01400000 ebx=01747188 ecx=00000007 edx=7c90e4f4 esi=01747160 edi=017471b8

eip=7c90e4f4 esp=00fedf60 ebp=00fedf70 iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -


7c90e4f4 c3 ret




Some info: Recuva v1.13.304, XP Pro SP3, User account running Recuva as Administrator, Eset Smart Security.


BTW I successfully scanned my data partition with deep scan even though that is the same partition I was running Recuva from.

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  • 2 weeks later...

Well - this was a really worthwhile exercise joining the forum and asking for help !


12 days and the only reply I've had is someone else adding their problem in my post


I guess that means no-one actually knows the answer to the widespread deep scan crash problem then!

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