Chroma Posted January 26, 2008 Share Posted January 26, 2008 My CC Cleaner is playing up!! When I run the cleaner, all selected files get deleted, but I get the message: "The thread attempted to read from or write to a virtual address for which it does not have the appropriate access CCleaner v2.04.543 MS Windows XP SP2 Intel Core2 CPU 6420 @ 2.13GHz 3.0GB RAM 256MB ATI Radeon X1300PRO" When I close the message box, I get another message that states: "Runtime error 216 at 019B3306". When I close this msg box, the first message box returns and is impossible to close except via the Windows Task Manager. Any clues?? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 27, 2008 Moderators Share Posted January 27, 2008 Are all your anti virus/malware programs up to date and have you used them recently? Have you tried an uninstall and reinstall? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
q231 Posted January 27, 2008 Share Posted January 27, 2008 maybe this article can help..link Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 27, 2008 Moderators Share Posted January 27, 2008 maybe this article can help..link That's why I asked if his av was up to date, I also saw that link Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Chroma Posted January 28, 2008 Author Share Posted January 28, 2008 Tried re-install, no better. Virus software is up to date (I use NOD 32 + Online Armor)...scan finds NO virus. My problem occurs when CC Cleaner is closed, not when it starts which is where the sub 7 virus usually operates...I get the 216 error ONLY on cc cleaner. Any other ideas?? Link to comment Share on other sites More sharing options...
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