cralor Posted January 7, 2008 Share Posted January 7, 2008 I installed CCleaner to clean my TEMP files and other things. I installed and ran it once, and then 2 days after that run, the 1. CCleaner logo on the program shortcut disappears. 2. I also forgot to delete the setup exe I downloaded to install CCleaner. I tried deleting it when I noticed it was still there, it wouldn't budge. Said "Access Denied" or Some error. 3. try to run or open CCleaner - Access Denied. 4. Tried uninstalling - access denied 5. tried going to add & remove programs and uninstalling - access denied is there a spyware or something in it? cause i had it for 2 days and it gets stuck on my computer. what to do??? thanks, cralor Link to comment Share on other sites More sharing options...
Moderators TwistedMetal Posted January 7, 2008 Moderators Share Posted January 7, 2008 Does your Windows account have Admin privileges? Your Friendly Neighborhood Piriform Forum Moderator Quick Links: CCleaner Products | CCleaner Documentation | Knowledge Center | Downloads | Lost License Key Link to comment Share on other sites More sharing options...
cralor Posted January 9, 2008 Author Share Posted January 9, 2008 Does your Windows account have Admin privileges? yes. sorry, the email notification didnt work. let me reenable nvm....says i was alrdy getting notifiction... o well Link to comment Share on other sites More sharing options...
unclebic Posted January 12, 2008 Share Posted January 12, 2008 In the list of options, are the boxes for Desktop Shortcuts and Start Menu checked? If so I had a similar problem and don't know if it's been addressed yet. According to the online how to, those boxes are supposed to only remove shortcuts to the programs that are no longer on a system but on the system I was working on that wasn't the case. It was a system that was a clean install and as part of setting up a computer I always add CCleaner and run it after I install all the programs I want and do all of the Microsoft Updates. Good Luck! Vic VicLovan.com https://www.viclovan.com/downloads-and-links/ccleaner-2-settings Link to comment Share on other sites More sharing options...
cralor Posted January 12, 2008 Author Share Posted January 12, 2008 In the list of options, are the boxes for Desktop Shortcuts and Start Menu checked? If so I had a similar problem and don't know if it's been addressed yet. According to the online how to, those boxes are supposed to only remove shortcuts to the programs that are no longer on a system but on the system I was working on that wasn't the case. It was a system that was a clean install and as part of setting up a computer I always add CCleaner and run it after I install all the programs I want and do all of the Microsoft Updates. yea. it worked perfectly when i used first. then after a cpl days it like ate itself or something did something to it. (i cant even run CCleaner, uninstall CCleaner, or delete the files of CCleaner) nice to see someone else with this problem! BTW : notification for posts is broken here. (atleast for me) Link to comment Share on other sites More sharing options...
davey Posted January 14, 2008 Share Posted January 14, 2008 (edited) Hi cralor, Can you Run C:\Program Files\CCleaner\uninst.exe What happens then? Are you logged on as the same user when you installed? Have you just tried reinstalling to see what happens? * You should not need to delete anything after you do. It all goes into a temp file and then is installed in C:\Program Files\CCleaner. Good Luck, davey * Just click "run" to download.Goes to the install wizard .Read each option iin the wizard Uncheck what you dont want.Continue or next until finished. Read this first http://www.internetrotsyourbrain.com/ccleanerbeginnersguide/ When you run make sure you dont select Advanced options in Cleaner window unless you understand exactly what it will do.If not don't select any because they are tools for "Advanced" users. Edited January 14, 2008 by davey Link to comment Share on other sites More sharing options...
cralor Posted January 14, 2008 Author Share Posted January 14, 2008 i can't run the uninstall file. EVERY CCleaner file is bugged out. i can't access anything or do anything. i only use this account with my computer. it is an admin and i installed using this one. i've tried reinstalling. it says "can't opon uninst.exe to write files". And i click retry but it doesnt work. so i ignored it and installed everything i could and it still is broken. and i dont have a "Run" button because i use firefox. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 14, 2008 Moderators Share Posted January 14, 2008 Have you tried uninstalling in safe mode? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
JDPower Posted January 14, 2008 Share Posted January 14, 2008 How to start Windows in safe mode: http://www.pchell.com/support/safemode.shtml If that doesn't work it might be worth using Unlocker to see what, if anything, is preventing the uninstaller from being accessed Link to comment Share on other sites More sharing options...
cralor Posted January 14, 2008 Author Share Posted January 14, 2008 actually that was on my mind to do next. i booted into safe mode (BTW i have to use F5. F8 gives me Advanced BIOS Settings) and then the icons were there and i was able to uninstall flawlessly. no issues. so i'm going to give CCleaner a re-install and see if the problem persists. thanks. Link to comment Share on other sites More sharing options...
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