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meland

won't backup - no matter which version I use!

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I went to the advanced section and checked 'backup' but the dialogue box says 'it will be deleted, are you sure you want to continue'.

 

On the advice of another forum I downloaded a previous version - the same thing happened!

 

A techie reinstalled windows for me - I downloaded CCleaner and that's when it happened. I really liked CCleaner - I particularly liked the way you can list cookies not to be deleted - it's a pain to have to log in everywhere again.

 

Please help - thank you! :(

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Options > Advanced > Show prompt to backup registry issues just enables the prompt.

 

When you click Fix selected issues, don't you get the "Do you want to backup changes to the registry? Yes / No / Cancel" prompt?

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Yes, Glenn, I went to options/advanced and checked 'backup'.

 

No. when I click on fix selected issues I get 'these files will be deleted, do you wish to continue?'

 

I even tried again - the latest version - with the same results!

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In Issues immediately after you click 'fix selected issues' you should see this (referring to version 1.41, I don't know what v2.0 has):

ccregback.png

Click image to enlarge

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I didn't see your picture, Andaravi, - I got the dreaded red x! However, when I click on 'fix selected issues' I don't see an option to backup - I only see deleted!

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I didn't see your picture, Andaravi, - I got the dreaded red x! However, when I click on 'fix selected issues' I don't see an option to backup - I only see deleted!

That's because the free image hosting service I was using went kaput last week and seems to no longer be in business, I'll take another screenshot and post it in that reply.

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Hi meland. :) I just installed and ran CCleaner ver 1.41.544, when I selected an issue I got the backup message Andavari showed. Will Now try it with ver 2.00.500 final. Back in a minute.

 

Back now. Just installed and ran 2.00.500. Got the backup message, fixed the issue, registry backup was made OK. Also tried it with "obsolete software", same thing...got the option window

 

I am running wxp sp2 up to date. Don't know what to tell you except maybe reinstall CCleaner.

 

Maybe one of the members can suggest something for me to try here, a tweak to try to duplicate what you're getting.

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If you have prompting disabled it wouldn't show that screen.

 

How to enable registry backup prompting in CCleaner (the default behaviour):

1. Click Options->Advanced.

2. Make sure Show prompt to backup registry issues has a checkmark in it.

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Login123 - I've installed CCleaner four or five times!!

 

Andavari - I've checked the box as shown in your post - it still shows the screen 'delete'!!! I have tried different versions - with the same results!!!

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