Paul-in-Devon-UK Posted July 29, 2007 Share Posted July 29, 2007 Hi, I am looking for advice on what I see as a hardware issue with my HP Scanjet 2400C. It started today when I fired up my PC to scan. The fault appears to be a hardware issue as I fully un-installed EVERYTHING to do with the scanner. I even deleted all files/folders after a software removal then did a registry clean (Norton Windoctor) to ensure that all traces of software were removed. Both the scanner and PC were powered off/on followed by a re-install of the software. Drivers and software re-installed but the error is consistent. The error looks like this (full bed scan with the lid open as it shows the fault better than a White background) A closer look at the area Can anyone suggest either a solution or source of advice? Cheers, Paul. [Edit] The scanner sounds OK. When scanning the sound is normal with no noticeable variation in tone/pitch [/edit] Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 29, 2007 Moderators Share Posted July 29, 2007 Found this page Paul, but as your scanner was working okay up to when you restarted today it sounds a bit like it might be you are looking at a new one. http://h10025.www1.hp.com/ewfrf/wc/documen...;product=297430 When you go into the device manager are there any yellow exclaimation showing marks next to the scanner ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Paul-in-Devon-UK Posted July 29, 2007 Author Share Posted July 29, 2007 When you go into the device manager are there any yellow exclaimation showing marks next to the scanner ? Nothing relevant on the link you supplied. All devices are 100% OK. No yellow exclaimation showing marks anywhere. The scanner has been working fine for months and is in heavy daily use. My thoughts are a fault in the ribbon cable as the fault is in a static location/size. It could be caused as the cable flexes a specific section when the carriage moves. It only cost ?15 from eBay so a replacement might be the simplest option. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 29, 2007 Moderators Share Posted July 29, 2007 As someone who also has an HP I am surprised you have managed to run it so long without a hitch!! Every now and then I have to reinstall the drivers and sometimes it seems to have a mind of it's own, but with HP psc's it seems to be par for the course. Welcome to the forum by the way. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Paul-in-Devon-UK Posted July 29, 2007 Author Share Posted July 29, 2007 Welcome to the forum by the way. Thank you. I have browsed for info on quite a few occasions but did not register as I had no need to post. Well, I gave up and bought a Hewlet Packard HP 3970 Scanner for ?19.01 off eBay just now. It will also scan 35mm negs and slides which is handy as I promised my Mum I would convert the hundreds of slides my dad took. Mega project but it will please her if I put them on a DVD she can pop into her DVD player. Link to comment Share on other sites More sharing options...
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