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PC Won't Shut Down


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My PC running Windows XP SP2 won't shut down or restart, I've tryed from the start menu and from the shut down option in Task Manager to no avail. I've even tryed 3rd party shut down managers which don't work either. I've tryed loads of PC maintenance tools, registry cleaners etc but they haven't fixed the problem. But my PC still shuts down when running in safe mode, just not in normal mode. This problem has been going on for 3 weeks now and i've no idea how to fix it.

 

Heres a HiJackThis log of my current running processes:

 

Logfile of HijackThis v1.99.1

Scan saved at 18:37:05, on 08/05/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Norton Internet Security\ISSVC.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

D:\Server\Apache2\bin\Apache.exe

C:\PROGRA~1\NORTON~2\NORTON~3\GHOSTS~2.EXE

C:\Program Files\PalickSoft\HDD Temperature\HDDTSvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE

C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe

C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE

D:\Server\Apache2\bin\Apache.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe

C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe

C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe

C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe

C:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasServ.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\system32\ctfmon.exe

C:\FreeRamXpPro\FreeRAM XP Pro 1.40.exe

C:\Program Files\Windows Uptime\Windows Uptime.exe

C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe

C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE

D:\Server\Apache2\bin\ApacheMonitor.exe

C:\Program Files\BandwidthMeter\BandwidthMeter.exe

C:\Program Files\BinarySense\HDDlife\HDDlife.exe

C:\Program Files\No-IP\DUC20.exe

C:\Program Files\Rainlendar\Rainlendar.exe

C:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasDtServ.exe

D:\Apps\HijackThis.exe

C:\Program Files\Messenger\msmsgs.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CNetscape_UK.src"); (C:\Documents and Settings\Lee Noble\Application Data\Mozilla\Profiles\default\rheh5lkf.slt\prefs.js)

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Popup Killer - {4A3A071E-F913-4eee-AE15-AEFFA16FB6BC} - C:\WINDOWS\PopUpWasher21.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Netcraft Toolbar - {D554D8FC-B36D-4BB4-93DB-4A3394D505E3} - C:\Program Files\Netcraft Toolbar\nctb.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe

O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup

O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -onlytray

O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe

O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasServ.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [FreeRAM XP] "C:\FreeRamXpPro\FreeRAM XP Pro 1.40.exe" -win

O4 - HKCU\..\Run: [WindowsUptime] "C:\Program Files\Windows Uptime\Windows Uptime.exe" /i

O4 - HKCU\..\Run: [PopUpWasher] C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe

O4 - Startup: Bandwidth Meter.lnk = C:\Program Files\BandwidthMeter\BandwidthMeter.exe

O4 - Startup: HDDlife.lnk = C:\Program Files\BinarySense\HDDlife\HDDlife.exe

O4 - Startup: No-IP DUC.lnk = C:\Program Files\No-IP\DUC20.exe

O4 - Startup: Rainlendar.lnk = C:\Program Files\Rainlendar\Rainlendar.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Monitor Apache Servers.lnk = D:\Server\Apache2\bin\ApacheMonitor.exe

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1111261089828

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://cam1.thdo.bbc.co.uk/activex/AxisCamControl.ocx

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe

O23 - Service: Apache2 - Unknown owner - D:\Server\Apache2\bin\Apache.exe" -k runservice (file missing)

O23 - Service: F-Secure Internet Security 2005 (BackWeb Plug-in - 4476822) - Unknown owner - C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE (file missing)

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: fsbwsys - Unknown owner - C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe (file missing)

O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~3\GHOSTS~2.EXE

O23 - Service: HDD Temperature (HDDTService) - PalickSoft - C:\Program Files\PalickSoft\HDD Temperature\HDDTSvc.exe

O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE

O23 - Service: pcAnywhere Install Service - Unknown owner - C:\Program Files\Symantec\pcAnywhere\pca_run.exe (file missing)

O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

hijackthis.txt

hijackthis.txt

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Generated by Tarun's HijackThis Converter.

 

All of these are optional suggestions, solely up to you.

 

Changed registry value. Safe to remove:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

 

Change in prefs.js of Netscape 7.x. Safe to remove:

N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CNetscape_UK.src"); (C:\Documents and Settings\Lee Noble\Application Data\Mozilla\Profiles\default\rheh5lkf.slt\prefs.js)

 

Enumeration of existing IE's BHO's. Safe to remove:

O2 - BHO: Popup Killer - {4A3A071E-F913-4eee-AE15-AEFFA16FB6BC} - C:\WINDOWS\PopUpWasher21.dll

 

Enumeration of existing IE's toolbars. Safe to remove:

O3 - Toolbar: &Netcraft Toolbar - {D554D8FC-B36D-4BB4-93DB-4A3394D505E3} - C:\Program Files\Netcraft Toolbar\nctb.dll

 

Enumeration of suspicious auto-loading registry entries. Safe to remove:

O4 - HKCU\..\Run: [FreeRAM XP] "C:\FreeRamXpPro\FreeRAM XP Pro 1.40.exe" -win

O4 - HKCU\..\Run: [WindowsUptime] "C:\Program Files\Windows Uptime\Windows Uptime.exe" /i

O4 - HKCU\..\Run: [PopUpWasher] C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe

 

Extra IE context menu items. Safe to remove:

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html

 

Extra "Tools" menu items and buttons. Safe to remove:

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

 

Downloaded Program Files item. Safe to remove:

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://cam1.thdo.bbc.co.uk/activex/AxisCamControl.ocx

 

AppInit_DLLs autorun Registry value, Winlogon Notify Registry keys. Safe to remove:

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

 

Enumeration of NT Services. Safe to remove:

O23 - Service: Apache2 - Unknown owner - D:\Server\Apache2\bin\Apache.exe" -k runservice (file missing)

O23 - Service: fsbwsys - Unknown owner - C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe (file missing)

O23 - Service: pcAnywhere Install Service - Unknown owner - C:\Program Files\Symantec\pcAnywhere\pca_run.exe (file missing)

 

 

You definitely have a lot of files running on your computer. You can use MsConfig to disable those that you don't need actively running and also remove them from Start > Programs > Startup folder.

 

The system is clean of any malware that I can see.

 

Try closing down a lot of applications. Also go to MSConfig and uncheck all in Startup, then see if the system still doesn't shutdown, etc.

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Yeh you must be a tweaker. Use MSCONFIG and disable everything on the Startup tab one by one until successful. It's going to take you quite a while. It's gotta be one of those junk programs you're running. FreeRAM XP Pro? wtf. Popupwasher? wtf. :P

 

That's awesome (that's sarcasm) how F-Secure comes with Backweb, I mean wtf.

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You only need a popup blocker when your surfing the web, if your getting it in any other place, you have adware installed.

 

And, most browsers have built in popup blocking support, (Firefox, and if you have winxp sp2... internet explorer.)

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You only need a popup blocker when your surfing the web, if your getting it in any other place, you have adware installed.

 

And, most browsers have built in popup blocking support, (Firefox, and if you have winxp sp2... internet explorer.)

 

 

 

Skimmer!

 

Logfile of HijackThis v1.99.1

Scan saved at 18:37:05, on 08/05/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

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I disabled everything in Startup and Services in msconfig, now it shuts down ok but my PC now only displays the 'windows classic' theme on my desktop with no option to use the windows xp theme. plus PC is now totaly broken. time to format me thinks. :mellow:

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I disabled everything in Startup and Services in msconfig, now it shuts down ok but my PC now only displays the 'windows classic' theme on my desktop with no option to use the windows xp theme. plus PC is now totaly broken. time to format me thinks.  :mellow:

 

 

 

 

Reformat and go the open source way, for open source and freeware is 1337.

 

Lol :-)

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Yer I have Avast and ZoneAlarm on my other PC so this time I'll use them on this PC too.

 

Norton is a resource hog I know that, F-Secure was a trial.

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  • Moderators

I had a "similiar problem" approximately 90% of the time on my Dell Dimension 8300 system running WinXP Pro. My shutdown/restart problem would happen immediately after running a full antivirus scan using eTrust EZ Antivirus, or after the system was on a long period of time. I was able to turn off the system by holding the power button for about 6 to 8 seconds however that isn't necessarily a good thing since that may damage or corrupt files since it may be considered a bad shutdown.

 

When I updated the system BIOS it completely disappeared.

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  • 2 weeks later...
  • 1 year later...

How come I got an email notification on saturday morning of a new reply being added to this old post by 'Caleb' but this so called new reply is not here anymore. Whats going on? :blink:

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Well a new member dug up this old thread. I don't guess he read the date and since this was from over a year ago I deleted the posts. I didn't even think you came to the forum anymore. :D(haven't noticed you around)

 

Anyway glad to you see you do. :P

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Well a new member dug up this old thread. I don't guess he read the date and since this was from over a year ago I deleted the posts. I didn't even think you came to the forum anymore. :D(haven't noticed you around)

 

Anyway glad to you see you do. :P

 

 

I'm still an avid CCleaner fan, :P just been busy lately and not had time to get around. :(

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