I recently purchased a CCleaner software license through the CCleaner 7 application. During the checkout process, I accidentally entered an incorrect email address due to a typing mistake.
Because of this error, I did not receive the confirmation email or the Cleverbridge reference number that is normally sent after purchase. However, the software is currently activated on my computer and I do have the product key.
Could you please advise how I can update the email address associated with my purchase and obtain the Cleverbridge reference number so that I can manage my subscription?
If you canât use those, (eg can no longer access your registered email), or for anything else account/billing related, including refunds, then you will need to contact support.
All customers MUST now use the âLive Chatâ support service. It is currently the only way to contact support.
To start the support process fill in this form: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesnât open itself then there is a âStart Chatâ button.
If the Chatbot canât help then you will be passed to a real person.
IMPORTANT- Donât just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Thank you for your guide⌠I canât use Customer Suppory because of registered e-mail address dosenât exist. So I wrote to âLive Chatâ and it gave me a contact form web address. I tried to explain my problem and gave them true e-mail address. So, Waiting for solution. I hope they can get contact with me by correct e-mail address.
Hi @Orco,
I can see from our records that your support request to update your email address has been sent to our senior team, and this should be processed soon. A team member should contact you to advise you when this has been done.
If you have any issues, please message me so I can investigate further.
I would like to manage my CCleaner account asap. I am going to buy a new pc. So I will move my CCleaner pro to new one. It shoudnt be so difficult to find solution and get contact with me. Could you please force the senior team? Because I am waiting for long time.
Yes I wrote wrong e-mail address and there is a mistake and I did it. But the system didnt checked or sent automatic confirm for it is correct e-mail or not.
Simply install CCleaner on your new machine, open it, go to âSettingsâ (the cogwheel) then âMy Subscriptionâ and enter your existing licence key to activate it as Professional.
(You should then uninstall CCleaner Pro from the old machine unless you have a multi-device licence).
If you want to contact support for any other questions about accounts or billing:-
All customers MUST now access a âLive Chatâ support service. It is the only way to access support.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request. it should also open a âLive Chatâ where a virtual assistant will try to help you.
If the AI canât help then you will be passed to a real person.
Note that you HAVE TO engage with the chat - If you just fill in the form and leave then you will not get a reply.
Hi @Orco,
I can see from our records that our senior team followed up on your support request on 3 March 2026.
Did you receive this response?
If not, please check your spam folder.
I have checked both my inbox and spam folder for my correct email address, but I havenât received any response dated March 3rd or any other date. Could you please ask the team to resend the confirmation or update to my correct email address? I think they are still trying to send everything to wrong email address. I am still unable to manage my account. Thank you.
@Orco, I have requested the email be resent. The email address used to send this is the same email address you used to contact support and the same one on your forum account.
If you donât receive this within 24 hours, please message me back so I can investigate this further.
Hi again, unfortunately I havenât received any response yet. I also contacted Cleverbridge Customer Support, and they sent me the following message (which refers to steps I have already taken):
Thanks for your message.
In order to provide you with quick and efficient support, all product and order-related questions are handled by the experts on the dedicated support team at CCleaner. Please note that your message will not be forwarded.
I wanted to give you an update and thank you for your amazing support.
Kristýna from the Senior Team reached out to me. They successfully located my order and processed a full refund so that I can make a fresh purchase with my correct email address. This was a perfect solution for my situation.
I really appreciate your guidance and for following up on my case. Youâve been very helpful!
