Wont Update

I tried to update to the latest CCleaner. But the install wizard keeps telling me an exe file is missing. I have tried it now three times from each download site, restarting computer after trying.

I use Windows XP Pro.

Not sure what to try next, unless I uninstall previous version. But the instructions say that is not needed?

Hello pantherman and welcome to the forum. :)

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

You can install over the top of a previous version as this will save your settings.

You may want to look at the thread What to do if CCleaner won't install.

Hello pantherman and welcome to the forum. :)

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

You can install over the top of a previous version as this will save your settings.

I am choosing "Run" from download box. Would choosing "save" be a better option?

I am choosing "Run" from download box. Would choosing "save" be a better option?

Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

Double-click on the setup and install following the prompts :)

Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

Double-click on the setup and install following the prompts :)

Thanks for the suggestion. Just tried and have setup saved to Desktop. Same result though. It starts installing then up comes a box saying, "Error opening file for writing. C:\Program Files\CCleaner\CCleaner.exe"

Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

It is already called "ccsetup136.exe". But I will try any other suggestion?

Did you try the visual babic runtimes download as Andavari suggested?

http://forum.ccleaner.com/index.php?showtopic=5739

Did you try the visual babic runtimes download as Andavari suggested?

http://forum.ccleaner.com/index.php?showtopic=5739

It might sound a stupid question, but the link says to create a "download directory". How do I do that?

It might sound a stupid question, but the link says to create a "download directory". How do I do that?

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.

  1. To make a download folder:

  2. Open drive C:\

  3. Right click and create a New Folder.

  4. Name that folder something like these examples:

    Downloads, My Downloads, My Download Files

  5. To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.

  1. To make a download folder:

  2. Open drive C:\

  3. Right click and create a New Folder.

  4. Name that folder something like these examples:

    Downloads, My Downloads, My Download Files

  5. To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

Many thanks. Update now successful.