I use a laptop running Windows 7 32 bit and have been using ccleaner for years with no problems until 3.07 and 3.08. Now when trying to run either of those with Windows log files ticked the scan stalls at about 35%. If I untick it then the run completes. I have tried various methods of deleting these log files elsewhere including TweakNow but it has no effect. Short of doing a Windows 7 repair is there any way I can rectify this?
Are the log files in use by some process?
Not that I am aware. No programs are running. Also if I install version 3.06 the it runs with windows log files ticked without any problem.
i'm using win7 64bit, i'm facing the exact problem with newer ccleaner version, hope this problem can be fix.
There must be something additional factoring in here. I am running CC 3.08 on my Win7 x64 laptop with Windows Log Files checked and the scan does not hang. I just ran it and 6 log files were deleted.
When you talk about it hanging at 35% do you mean the 'analyse' hangs or the 'clean' hangs?
For my case, its analyse phase, no problem in cleaning, it still work, but it alway hanged at analysing log files for abt 1-2 min then it continue to complete analysing and cleaning.It still work and log files were cleaned, but its juz that it took too long to analyse the log file, this dosen't happen on ver 3.06, it started to act this way from 3.07 onward.I did a complete uninstall and reinstall ccleaner, but it dosen't fix it.
My problem was that it hangs on run. But after reading your question I find that it hangs on analyse also.
I check again, it always hang at analysing windowsupdate.log for abt 2min then it continue again.
how big is your update log (mine was a plain text with only a few lines)
try to delete the windows update log to the recycle bin and recreate a blank txt file with the same name. "WindowsUpdate.log"
see if it has the same difficulties, if not delete the new file and let windows regenerate the file.
My Update log is many lines (100Kb) When I try to delete it I get this message: "This Action can't be completed because the file is open in Application Experience" What is Application Experience and how do I sort this problem?
try to delete the windows update log to the recycle bin and recreate a blank txt file with the same name. "WindowsUpdate.log"
I know on XP that Automatic Updates has to be turned off in Services first, and then wait several seconds to perhaps 2 or some minutes before it can actually be deleted - or the simple way is to use a tool that can delete on reboot like Trend Micro HijackThis, or Malwarebytes' Anti-Malware->Tools->FileAssassin.
I was able to delete it using Malwarebytes and recreated a text file with the same name, but the problem persists.
Are all your Windows Updates bang up to date? Are there any you have chose to hide? Are there any which refuse to install?
my windowupdate.log is 0kb, its a blank text, i did delete it and let window regenerate it, but the problem is still there, my window are fully updated and i had not encounter any updates that refuse to install.
Sounds like the parties who are having this issue should add windowsupdate.log to their exclude list.
Application Experience is best described http://www.blackviper.com/wiki/Application_Experience
It's the little score that your computer is given, in Mycomputer>Properties
but why yours locks windowsupdate.log and my doesn't I'm not sure
This seems to work as an alternative to clear log files. Any thoughts?
@echo off
FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto theEnd
for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
goto theEnd
:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof
:theEnd
Comes from this site.
http://www.ocztechnologyforum.com/forum/archive/index.php/t-73686.html
If CCleaner would simply delete locked files like that log on reboot it wouldn't be an issue.