Windows 10 - installed Defraggler - can't use the drive

enthusiast_385 · August 24, 2018, 5:36pm

Installed Defraggler right after OS re-install (Windows 10 32 Home) - can't see my NEC dvd drive at My Computer! ...I can't use it!

I need my drive to install games.

It is seen by my BIOS at the start-up, not working from OS field.

hazelnut · August 24, 2018, 5:48pm

Can you see the DVD drive in Device Manager?

enthusiast_385 · August 24, 2018, 6:01pm

No, I can't see it there. It is wiped out from there somewhere (I did the check before the update).

The last OS update did the hide of the Device Manager. Should look for it, by the way.

hazelnut · August 24, 2018, 6:09pm

What do you mean 'the last OS update hid the Device Manager' ?

Are you saying you used Defraggler and it made your DVD drive disappear?

enthusiast_385 · August 24, 2018, 6:15pm

My last Windows 10 update hided out the Device Manager somewhere. When I hit Start > Search > typing Device... won't show the Device Manager.

Yes... I've used the Defraggler right after it install and it wiped out my NEC DVD drive from My Computer and the Device Manager both!

hazelnut · August 24, 2018, 6:19pm

If you right-click on Start does the Device Manager show in the list?

enthusiast_385 · August 24, 2018, 6:38pm

I've accessed the Device Manager through Run...

I cannot see my NEC DVD drive there - it is simply wiped out from it by your software! Will the Defraggler uninstall work?

...I can't install what is needed now! I need the drive!

mta · August 24, 2018, 10:07pm

Try the SFC /scannow command first from an elevated command prompt.

If that doesn't work,

go into regedit
go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits
exit
reboot

When you restart the CD drive should be available - if not a repair install of the OS may be needed.

Nergal · August 24, 2018, 10:18pm

There's nothing in defraggler or its actions, that I can think of, that would cause that. Are you sure it isn't a loose cable inside to pc?

Andavari · August 25, 2018, 12:27am

2 hours ago, Nergal said:

<div class="ipsQuote_contents">
	<p>
		There's nothing in defraggler or its actions, that I can think of, that would cause that.
	</p>
</div>

That's what I'm thinking and it sounds more like a Windows Updated induced issue.

I had a very similar experience on my brand new laptop when Windows 10 automatically updated to the April 2018 v1803 update, it made it impossible to use the DVD drive, and caused Acer Care Center to deem my SSD as failing. The solution was uninstalling the April 2018 v1803 update which fixed the issue immediately, then two weeks later when it auto installed that update again it didn't seem to break anything vital that I could find, nothing obvious that is.

enthusiast_385 · September 5, 2018, 11:19am

So it's you guys saying it isn't about Defraggler? - it's the OS update to 1803?

This problem is common to Windows 7 as well... they have a hotfix official file from Microsoft to Windows 7, but not to Windows 10 yet (or I didn't find).

enthusiast_385 · September 27, 2018, 5:49pm

I hate SFC / scannow command.

Two, there are NO official Microsoft hotfix for that issue under Windows 10.

Three, I'll do mentioned operations and I'll call back here ...

enthusiast_385 · September 27, 2018, 6:28pm

On ‎25‎.‎08‎.‎2018 at 01:07, mta said:

<div class="ipsQuote_contents">
	<p>
		<font color="#000080" face="Verdana">When you restart the CD drive should be available - if not a repair install of the OS may be needed.</font>
	</p>
</div>

Wow... what is "a repair install of the OS may be needed"?!

And where is Microsoft hotfix under Windows 10 for this?!

mta · September 27, 2018, 8:41pm

this issue has been around for years.

I first came across it about 6 years ago.

there was a MS FixIt for it, but I couldn't find it now. (that portion of the Registry hasn't changed from Win7 to 10, so the Win7 FixIt should still work)

there is plenty on the issue, like this one, <a href="https://support.microsoft.com/en-au/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs" rel="external nofollow">https://support.microsoft.com/en-au/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs</a>


Method 5 is the one I have had luck with in the past.

A 'repair' of WIn10 can be done by, Settings > Update & Security > Recovery > Get Started.

hazelnut · September 28, 2018, 4:50am

+1 for number 5 fix in your link mta.

Used it several times.

Hav0c · September 28, 2018, 10:26am

On 2018/08/25 at 00:07, mta said:

<div class="ipsQuote_contents">
	<div style="color:#000000;">
		<font color="#000080" face="Verdana">Try the SFC /scannow command first from an elevated command prompt.</font>
	</div>

	<div style="color:#000000;">
		<font color="#000080" face="Verdana">If that doesn't work,</font>
	</div>

	<ul style="color:#000000;"><li>
			<font color="#000080" face="Verdana">go into regedit</font>
		</li>
		<li>
			<font color="#000080" face="Verdana">go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits</font>
		</li>
		<li>
			<font color="#000080" face="Verdana">exit</font>
		</li>
		<li>
			<font color="#000080" face="Verdana">reboot</font>
		</li>
	</ul><div style="color:#000000;">
		 
	</div>

	<div style="color:#000000;">
		<font color="#000080" face="Verdana">When you restart the CD drive should be available - if not a repair install of the OS may be needed.</font>
	</div>
</div>

Just a FYI mta, running just SFC /scannow in Windows 10 could cause more problems than fix issues.

According to MS this is how one should use SFC /scannow in Windows 10.

mta · September 29, 2018, 12:23am

thanks Hav0c, never heard of issues with running SFC, but you learn something new everyday.

for me, SFC and DISM cover two separate areas.

I run

   &gt;   dism /online /cleanup-image /scanhealth /loglevel:2


and


   &gt;   dism /online /cleanup-image /analyzecomponentstore /norestart /loglevel:2

if they show component store corruption or reclaimable packages then I'll do a


   &gt;   dism /online /cleanup-image /startcomponentcleanup /resetbase /loglevel:2

SFC looks for modified, missing or corrupted system files.

Usually, you never need to run DISM - except for when the SFC commands itself fails.


DISM can rebuild the Windows deployment image.  then it's time for the /restorehealth command.


And after running that, you would then do another SFC and hope it completes. <img alt=":)" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_smile.png" srcset="<fileStore.core_Emoticons>/emoticons/smile@2x.png 2x" title=":)" width="20"></p>

Andavari · September 29, 2018, 1:08pm

That upperfilters and lowerfilters that people are told to delete in the registry (should make a registry backup of those keys first though) has been around since at least the Windows 98 era.

enthusiast_385 · October 5, 2018, 2:44pm

On ‎29‎.‎09‎.‎2018 at 16:08, Andavari said:

<div class="ipsQuote_contents">
	<p>
		That upperfilters and lowerfilters that people are told to delete in the registry <em>(should make a registry backup of those keys first though)</em> has been around since at least the Windows 98 era.
	</p>
</div>

That means that the missing DVD drive is a problem from Windows 98 era?!

On ‎29‎.‎09‎.‎2018 at 03:23, mta said:

<div class="ipsQuote_contents">
	<p>
		thanks Hav0c, never heard of issues with running SFC, but you learn something new everyday.
	</p>

	<p>
		for me, SFC and DISM cover two separate areas.
	</p>

	<p>
		I run


		   &gt;   dism /online /cleanup-image /scanhealth /loglevel:2


		and


		   &gt;   dism /online /cleanup-image /analyzecomponentstore /norestart /loglevel:2
	</p>

	<p>
		


		if they show component store corruption or reclaimable packages then I'll do a


		   &gt;   dism /online /cleanup-image /startcomponentcleanup /resetbase /loglevel:2
	</p>

	<p>
		SFC looks for modified, missing or corrupted system files.


		Usually, you never need to run DISM - except for when the SFC commands itself fails.


		DISM can rebuild the Windows deployment image.  then it's time for the /restorehealth command.


		And after running that, you would then do another SFC and hope it completes. <img alt=":)" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_smile.png" srcset="<fileStore.core_Emoticons>/emoticons/smile@2x.png 2x" title=":)" width="20"></p>
</div>

So please learn that Windows 10 is COMPLETELY different OS!! I get confused with it all around!!

...and (imp.!!) do the HDD defrags once a week!!

Andavari · October 5, 2018, 11:18pm

8 hours ago, enthusiast_385 said:

<div class="ipsQuote_contents">
	<p>
		That means that the missing DVD drive is a problem from Windows 98 era?! <img alt=":D" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_biggrin.png" srcset="<fileStore.core_Emoticons>/emoticons/biggrin@2x.png 2x" title=":D" width="20"><img alt=":D" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_biggrin.png" srcset="<fileStore.core_Emoticons>/emoticons/biggrin@2x.png 2x" title=":D" width="20"></p>
</div>

Way back then it was caused by uninstalling some CD burning software.

Windows 10 - installed Defraggler - can't use the drive

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