I'm confused... you made a paypal donation but what did you download? Donations don't require any downloads. If its ccleaner that you downloaded where did you download it from?
I think its more likely you have some adware/spyware that popped up a box and you installed something from that. I would be more then happy to help you clean up your pc. Just post a hijackthis log.
I promise you though its not ccleaner that gave you the virus. Not only is it certified as clean on all the major download sites.(although some say adware because of the yahoo toolbar.), but we have a virus support section on our forum, which wouldn't make much since if we were infecting people.
I'm confused... you made a paypal donation but what did you download? Donations don't require any downloads. If its ccleaner that you downloaded where did you download it from?
I think its more likely you have some adware/spyware that popped up a box and you installed something from that. I would be more then happy to help you clean up your pc. Just post a hijackthis log.
I promise you though its not ccleaner that gave you the virus. Not only is it certified as clean on all the major download sites.(although some say adware because of the yahoo toolbar.), but we have a virus support section on our forum, which wouldn't make much since if we were infecting people.
Sorry but its not possible that the file from filehippo is infected. People download it every day and I just downloaded it now and scanned it with etrust antivirus and ewido.
There is a good chance that you have a trojan/backdoor infection on your computer. I can help you with that though.
Sorry but its not possible that the file from filehippo is infected. People download it every day and I just downloaded it now and scanned it with etrust antivirus and ewido.
There is a good chance that you have a trojan/backdoor infection on your computer. I can help you with that though.
Believe me I'm not trying to come across rude in anyway.
We get all sorts of crazy claims that 99% of the time turn out to be false. Most of the time its from inexperienced users who honestly don't know what happened so we just try to help. Usually when someone thinks that they got a virus from ccleaner we can have them post a hijackthis log and see whats really happening and we then help them clean it up.
I got a 404 error when I clicked your link. Is this what you downloaded?
Believe me I'm not trying to come across rude in anyway.
We get all sorts of crazy claims that 99% of the time turn out to be false. Most of the time its from inexperienced users who honestly don't know what happened so we just try to help. Usually when someone thinks that they got a virus from ccleaner we can have them post a hijackthis log and see whats really happening and we then help them clean it up.
I got a 404 error when I clicked your link. Is this what you downloaded?
You have to right click and save as to get the file ccsetup.exe which isn't even an .exe file it's an .html file stating no such page exists and here's exactly what it looks like.
It's contents aren't infected with anything. Your installed anti-malware software is just producing a false positive maybe because it's detecting a renamed file extension e.g.; it probably knows it's an .html document that's been renamed to .exe. Also none of the CCleaner downloads on CCleaner.com are simply named ccsetup.exe they have the version number included in them, e.g.; ccsetup133.exe, etc.
Believe me I'm not trying to come across rude in anyway.
We get all sorts of crazy claims that 99% of the time turn out to be false. Most of the time its from inexperienced users who honestly don't know what happened so we just try to help. Usually when someone thinks that they got a virus from ccleaner we can have them post a hijackthis log and see whats really happening and we then help them clean it up.
I got a 404 error when I clicked your link. Is this what you downloaded?
I just downloaded and scanned that file and it came up clean.
I do not believe you. You are not paying attention to what I am saying.
You have to right click and save as to get the file ccsetup.exe which isn't even an .exe file it's an .html file stating no such page exists and here's exactly what it looks like.
It's contents aren't infected with anything. Your installed anti-malware software is just producing a false positive maybe because it's detecting a renamed file extension e.g.; it probably knows it's an .html document that's been renamed to .exe. Also none of the CCleaner downloads on CCleaner.com are simply named ccsetup.exe they have the version number included in them, e.g.; ccsetup133.exe, etc.
You do not have to right click anything.
Sorry but its not possible. We have thousands of users who download and install this software every day.
May I ask what program is detecting ccleaner? Its possible its just a false detection. Also please post a hijackthis log.
No not until you figure out what I am saying or at least what the possibilities are. Why? Because I do not trust you.
Sorry but its not possible. We have thousands of users who download and install this software every day.
May I ask what program is detecting ccleaner? Its possible its just a false detection. Also please post a hijackthis log.
Well Dr.Web online scan, and Jotti's online malware scan didn't find any infection. The only thing Jotti ever mentions about CCleaner is the packer used, yet no antivirus detected any infection.
It's just a false positive you're getting plain and simple, nothing else.
You haven't stated what antimalware software (e.g.; anti-virus, anti-spyware, anti-trojan) you're using that states it's infected?
It would help the CCleaner development team to know so they can contact the vendor so that they can update their definition files to remove the false positive.
I'm not accussing you of anything but did you edit your post to have http//download.ccleaner.com/ccsetup133.exe in it or was it already like that?
This is the second time that I have replied to your post. The first time I was kicked off when I entered "add
reply" . I will try again.
Yes I edited the post three times. My first statement did not include a hot url. It was mistaken for one. Someone edited it and did not get it right. I quoted the complete url later but again it was not hot. I do not feel that this is a confusing issue but someone is editing my posts as I type and it is beginning to appear
that the issue is confusing.
The point is. When I download the ccsetup133.exe file I put it in a new folder. When I double click on the file,
it is the only file downloaded, the setup begins with a english setup window. the next click innitiates a
quaratine and my software will not allow me to install without deleting the malware. When I delete the file
the installation window is closed and the installation is aborted.
This is the second time that I have replied to your post. The first time I was kicked off when I entered "add
reply" . I will try again.
Yes I edited the post three times. My first statement did not include a hot url. It was mistaken for one. Someone edited it and did not get it right. I quoted the complete url later but again it was not hot. I do not feel that this a confusing issue but someone is editing my posts as I type and it is beginning to appear
that the issue is confusing.
The forum sometimes get's unresponsive and has been for the last year or so.
Ahh that explains the editing: "hot linking." Oops I posted the direct download too.
Well Dr.Web online scan, and Jotti's online malware scan didn't find any infection. The only thing Jotti ever mentions about CCleaner is the packer used, yet no antivirus detected any infection.
It's just a false positive you're getting plain and simple, nothing else.
You haven't stated what antimalware software (e.g.; anti-virus, anti-spyware, anti-trojan) you're using that states it's infected?
It would help the CCleaner development team to know so they can contact the vendor so that they can update their definition files to remove the false positive.
Try to execute the setup file with f secure loaded.
My laptop F-secure didn?t alert when I installed CCleaner 133 few days ago. Now I download CCleaner again to my desktop and now F-secure did that alert of trojan. I try to install that copy from my laptop and again desktop F-secure find trojan (same copy in laptop didn't done that).
I scan my laptop, but it was clean. I don't know is there win32.trojandownloader.Zlob in that setup file or is this F-secure false alert????????????????????
My laptop F-secure didn?t alert when I installed CCleaner 133 few days ago. Now I download CCleaner again to my desktop and now F-secure did that alert of trojan. I try to install that copy from my laptop and again desktop F-secure find trojan (same copy in laptop didn't done that).
I scan my laptop, but it was clean. I don't know is there win32.trojandownloader.Zlob in that setup file or is this F-secure false alert????????????????????
Good question. For now let us drop this false alert, false positive bulls**t and call malware, malware because
f secure has. Next it would be reasonable to call in a "third party" to define and clear the issue, malware or
no malware. Previous posts here have been nonfactual. Sorting out the positive insights is difficult.
The virus or malware detection is false, we very carefully scan each release before it goes out.
There are known issues that occur from time-to-time with antivirus products where they detect CCleaner and many other products as viruses or as containing malware. If these detections affect a lot of people then I post a message on the homepage highlighting the known issue and hopefully calming users worries.
If your computer has been infected with a virus, then I can confidently say that it came from another source and not the CCleaner installer.