I have sent multiple refund requests as I am within the 30-day window to receive a refund. Two CCleaner staff members have emailed me with offers to upgrade or get a free six-month extension, but after I replied stating that I only want my money refunded, they never respond back.
Is this CCleaner’s method of refusing to process refunds? Ignoring customers and running out the clock until we’re outside our 30-day money back window and no longer qualify?
I have exactly the same situation. Quick to offer you options to stay but as soon as you say no they don’t respond. Really poor!
Hi @r4f388 & @zzrob,
Sorry, you have not received responses to your support request.
I have flagged your support requests to be followed up by our support team.
If you have not received a follow up within 24 hours, please message me back so I can investigate this further.
Many thanks for your help as I have now received my refund
Good Afternoon Laurence: I wanted to piggy back off this since I have the similar issue and have not heard back after a week of sending the requested information. #22236572 - Refund Request
I have received my refund, either due to this thread or the fact that I submitted another refund request in which I explicitly stated that I did not want the previously offered upgrades or extensions and just wanted my refund.
Hi @LSSS,
I can see from our records our support team responded to your support request on 6 Nov 2024.
Did you receive this follow up?
I’m going to also piggyback on this one. I was charged for a 9 month subscription renewal before my renewal date and also at the full $79.99 price. I sent in support ticket #22359146. I would like to be credited back that money and my subscription cancelled.