I signed up for your free trial. It was of no use to me so I forgot about it. You charged me for a annual subscription which is OK but what isn’t is after i formally request chargeback, you ignore me and instead of going through with my request you charge me for second time for a NEW subscription I did not sign up for. So now instead of money I requested back, I have not one but TWO charges and subscriptions under my name. Is this company a scam???