Cannot scan (E:) drive. When I try I get an error message saying: “something went wrong”.
Hi @alaskabustergreen,
Please send me a screenshot of the errror you are seeing as well as follow these steps to help us investigate the issue:
- Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
- Replicate the issue on your end.
- Run the tool to generate the logs.
- At the end of the process, you’ll receive a 5-digit File ID.
- Please share that File ID with me so I can review the logs and investigate further.
If you have any issues, please let me know.