Hi, i got a notice that there was an update when i ran CC today. But when i ran the update it failed and said it could not copy or find the exe file. So i had to uninstall CC and download the free version again.
The problem is that i know i had professional but when i did the key request it only came back with one key and that expired in 2016. I know i had professional but i tried all three of my email addresses and only one came back positive but i dont want the old key. I know i had a new one, im searching now to see if maybe i printed out the receipt.
Has this happened to anyone else while installing?
once you go Pro, CC stays Pro, but after the year is up, you lose direct support, auto updates, etc even though the installed features of Pro stay in effect.
do you know if your license was still active? perhaps it was purchased over a year ago.
Hi thanks for the reply, that makes sense. i know that i had monitoring on as i have gotten the popup many times. So what you said makes sense that it will stay pro.
It is possible that i did not renew the expired key that was emailed to me and that is the only key that exists. And when i removed it, then it set it back to default.
Thanks for helping to clear this up. Ill have to take care of this on payday.
Would you advise me to use the same expired key from 2016 and then pay, or just get a new key?