The update installed ok, analyses the system ok but cannot complete the "Clean" process. Windows (V10) reports an error then closes the programme.
Never had any problems before.
The update installed ok, analyses the system ok but cannot complete the "Clean" process. Windows (V10) reports an error then closes the programme.
Never had any problems before.
Made an account just to report this same issue. I'm glad it's not only my computer with the issue. I keep getting "ccleaner has stopped working" error every time. Also, it always stops at 96% for some reason.
Some debug logs would be helpful please
https://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode
Either zip them up and attach in a post, or copy and paste the relevant info
Some debug logs would be helpful please
https://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode
Either zip them up and attach in a post, or copy and paste the relevant info
I found the problem. It only happens when "compact database" for Firefox is checked.
perhaps is ff compact database corrupted?
Then its a known bug that the developers are working on
I recently updated to this version (old one doesn't run anymore on Win10) and surprises began to unveil since the install process, it offered me the chrome malware even though I have declined it since I installed CCleaner, offered for the first time in 2 years, so somehow this version dismisses the famous "no chrome" registry key.
And as a Firefox user, the database compacting bug is obviosuly present, also CCleaner has crashed on me about a dozen times for no reason.
So yeah, wait for the next version, hoping it will not be a failure.
@enigmaxg,
the Chrome offer is re-shown when installing if the first offer was more than some period (60 or 90 days or something).
as to your dozen or so crashes, what further info can you provide?
a dozen crashes over what time frame?
crashes installing or running?
at what point - the FF compact database point?
have you tried the /DEBUG switch to gleam more info?
CC version that crashes?
Windows version?