Unreliable updating

CCleaner for Windows CCleaner Windows Bug Reporting
1

CCleaner Free has become unreliable when it comes time to update to a new version. This has been happening for several months.

I have Version 5.32.6129 (64 bit) installed at the moment on my Windows 10 Version 1607.

I have been offered Version 5.33.6162. It downloads okay but will not intall . Gives the window about not opening correctly and gives option to abort/retry/cancel.

I have had CCleaner Free installed for many years and this trouble has only arisen over the past 9 months or so. I am losing my confidence in the product.

2

All I can say is that the devs are aware of this issue and are working on it I have been told.

* welcome to the forum Mausie :)

3

About the only reliable way to get updates to work is to switch to using the Portable build, then it's just a matter of manually unzipping it over the old version which for me never has any issues.

4

All I can say is that the devs are aware of this issue and are working on it I have been told.

* welcome to the forum Mausie :)

5

Any news on when this problem with CCleaner is going to sorted.

6

Try the latest update here Mausie

https://forum.piriform.com/index.php?showtopic=48836&do=findComment&comment=286221

7

The first time (for me) the update is failing to work properly. The release that was posted today keeps giving an error when it gets to CCleaner.exe and abort/retry/ignore are the options given therefore unable to install this.

1. No it is not running / although monitoring was active and it closed it anyway.

2. Installation is Pro.

3. No locking handles are on the file.

4. Permissions are same as always and fine.

So it seems that despite me not facing it personally this has been issue for a while, why and what's being done for it?

8

I had to download the portable ZIP version using the download manager I have installed since it was impossible to accomplish within the web browsers I have installed. Copied the download link, pasted it into the download manager, and about 2-3 seconds later it was fully downloaded.

9

Thanks hazelnut for the link to the latest update.

It downloaded okay but failed to installed. The same old abort/try again message.

I am not competent enough to try Andavan's method. I guess I will just continue on my way with Version 5.32. :)

10

So i pressed ignore thinking I could by pass the error but when i went to uninstall it i couldn't even do that because the file is now corrupt (so i'll probably have to go into safe mode it to get rid of it).

So I basically just created a new folder in Program Files, called it ‘CCleaner1’ and then just dragged and dropped the portable files into said folder…

seemed to work i probably could have just left the folder sitting on my desktop but whatever.

I’ve attached a screenshot for the devs to see what actually failed.

post-79913-0-92156100-1505297378_thumb.png

11

I am so pleased to report that I received an email alert from Piriform this morning and low and behold

I decided to try again and was pleased that it downloaded and installed without any trouble. :) :) :)

I am in Queensland, Australia.