Charged to my Credit Card::: BI TRIAL CCLEANER PIR $46.30. It looks like I signed up for a SW trial but for the life of me, I don’t remember or have the SW program. Can you help me?
Hi @Wimp,
I can see from our records that you contacted our support team, and they were able to refund you for your recent renewal.
If this issue is not resolved for you, please message me back so I can investigate this further.
Hi,
Apparently, I signed up for a trial of some piriform SW and lost track of the cancellation process (that’s another story in itself) and did not cancel it. I was charged the following:
| CBI TRIAL CCLEANER PIR | $46.30 | |
|---|---|---|
| on Feb28th. What program is it? | Thanks, William Peluso |
@Wimp, I can see this purhcase has now been refunded.
Did you experience any issues when you contacted the CCleaner support team to request this refund?
I am OK with the CCLEANER7 cancellation (Feb23). My question concerns a later charge for an unknown SW.
@Wimp I am only able to see one recent charge for CCleaner.
I have sent you a DM for more details on the transaction so I can advise you further.
I’m not sure who I am talking too. Are you employed by CCLEANER?
Also,
I have sent you the data that’s showing up on my credit card that I’m questioning: are you are getting that? Please understand, I don’t have an issue with the cancellation of CCLEANER; that’s fine! I want to know what the program is that I’m being charged for.
@Wimp, I have not received any messages from you in our direct message.
Please check our direct message conversation by clicking the three horizontal lines in the top right of this page and selecting my messages from the menu that appears.