I just downloaded the Cyberlink PowerDVD software from the HP website On my Windows 8 PC. After few days that it was installed on my system, I received a notification that I need to update my software. I run the update but it failed and crashed. And now, when I try to open the program, it didn’t work. I downloaded the latest Service Pack but it gives an error:
Unhandled Exception
Error Number: 0x80040707
Description: DLL function call crashed: CLScan.GetHybridVGAMode
Hello Arsenalphan - I had a similar problem with Cyberlink Power Director on my HP DV7 laptop. When you tried to update Power DVD, did you do it using HP's Support Assistant? This was what caused me problems, either the installer would crash before finishing, or it would finish but the application would not start. I found the solution on HP's support website, and that is to run the installer directly without using HP Support Assistant.
Follow the path C:>SWSetup. This folder contains the setup and installation software for all HP products installed on your machine. Look for the folder "sp58764", this is for Power DVD. Then find the setup application, it is near the bottom of the list. When you run it, it should uninstall then reinstall Power DVD.