Does CC Cleaner have the right to withdraw money from your account even though, your licence doesn’t expire for one more year
i’ve just had the same thing, been charged with 28 days remaining and can’t log in to the subscription management nor can i find an email to contact support on. Seems a tad dodgy.
I sent them an e-mail. So, I hope they can shead some light on this. Considering my subscription doesn’t end until 2026
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for account issues.
You can raise a support ticket by using the form here: CCleaner Support Community
(Note do not try to change the language of that form, it has a bug and becomes unresponsive if you do that. If it happens then close and reopen your browser and try the form again without changing the language).
However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply.
Further you should note that the automatic support queue works off email addresses.
If the email you use when sending your request to support is not showing as registered to a current valid licence then you will not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the computer even shows your request to a support person.
PS. Sending multiple requests will not help - in fact it will slow a response down because each time you send another they all get automatically collected together as ‘further information’ and sent to the back of the queue again.
Been there and done that. No responce from anyone