Good evening, I need your help to cancel an automatic subscription.
I haven’t received a response from technical support despite several requests, and Cleverbridge isn’t helping me either.
I can’t find the Cleverbridge purchase email and I’m really stuck trying to cancel…
Does anyone have a solution?
Thank you in advance.
Sorry for my English, I’m using a translator.
Good evening Nergal, should I contact this person?
Thank you and have a great evening.
He usually comes and asks you for more information for cases like yours. However I’d encourage you to cotinue working with the AI chat and if it doesn’t help ask it to give you a real person. @Laurence_CCleaner may need you to provide a ticket number or case number or something, howevwr all that is stiff for direct message wirh him and you.
Incase you don’t have the link or can’t see my signature
Support at https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Fill out the form and press submit. This should open a second page with the option for an AI chat, yell at the bot if it doesn’t help and it should get you a human.
Okay thank’s. I already submitted a request with a case number via the form?
If I understand my translator correctly, I’m waiting for Laurence’s response?
I haven’t seen the AI bot yet.
After you submit a form you must interact with the bot. There should be a button to start the chat that appears when you submit the form. I’ve not done it myself and the moderator who has is taking a well needed rest from the site.
All I can say is you have two choices, wait for @Laurence_CCleaner (who i have now poked three times in this thread) to reply to this thread, or find the button (you may have to use the English page, if you’re not maybe the page is broken in your translation).
Okay, thank you so much for your help. I’ll see what I can do and, if all else fails, wait for Laurence’s reply.
Thanks, have a good evening.
Hi @unmec,
I can see that you have sent in a support request, but did not start a live chat.
Please follow the link that Nergal sent above and our support team can assist you with this issue.