Unable to download updates to CCleaner

CCleaner for Windows
1

Hi.

CCleaner keeps telling me that an update is available and asking would I like to download it.

When I respond in the affirmative, it appears that the download starts and progresses to something less than 60% and then stops.

Nothing downloaded, nothing installed.

How do I manually download updates to CCleaner Pro?

I've been to the supposed CCLeaner download web-page and it provides ZERO guidance.

Thanks.

2
Hi.

CCleaner keeps telling me that an update is available and asking would I like to download it.

When I respond in the affirmative, it appears that the download starts and progresses to something less than 60% and then stops.

Nothing downloaded, nothing installed.

How do I manually download updates to CCleaner Pro?

I've been to the supposed CCLeaner download web-page and it provides ZERO guidance.

Thanks.

if you download/install the free version (from the download page) over your pro version it will stay registered as the pro; however, it may be better to get at the cause of the download stall.

This is a forum made up of volunteers, and by buying the pro version, you are entitled to priority support from the developers by contacting them through the support site. However, if you'd, for whatever reason, like to continue here in this thread we, forum members, may be able to suss out the reason.

3

Try using a different browser for the download.

Contact for Piriform is here

https://piriform.zendesk.com/hc/en-us/requests/new

4

Hi Nergal,

If you have installed a 3rd party download manager into your web browser, try disabling it and then downloading Ccleaner.

5
Hi Nergal,

If you have installed a 3rd party download manager into your web browser, try disabling it and then downloading Ccleaner.

Uh what? I have no such issue. I don't report any problems.

6
On ‎4‎/‎29‎/‎2016 at 19:07, Nergal said: 
<div class="ipsQuote_contents">
	<p>
		if you download/install the free version (from the download page) over your pro version it will stay registered as the pro; however, it may be better to get at the cause of the download stall.
	</p>

	<p>
		This is a forum made up of volunteers, and by buying the pro version, you are entitled to priority support from the developers by contacting them through the support site. However, if you'd, for whatever reason, like to continue here in this thread we, forum members, may be able to suss out the reason.
	</p>
</div>

Hi Nergal,

I posted this some time ago, and just saw that there was a response. I've never run anything but Pro.

I'm guessing that I simply don't know how to contact support to resolve the issue.

I saw a post in the forum that helped me to get the update to run successfully. Apparently there is a compatibility issue with Malwarebytes.

7

Glad to hear you sorted things FWieder and found the cause.

In case you ever need to contact support direct in the future use this

https://support.piriform.com/hc/en-us/requests/new