Once the analysis is done I click on recover files. then a window opens with the location where to save the files, except that this window is empty and there is no possibility of selecting either a disk or a target folder to save the files to recover.
Odd, is the window totally blank?
Or is it showing the usual selection boxes but not letting you select anything?
Could you post a screenshot of it?
The first thing to say is that you should recover to a different drive.
If you try to revover to a folder on the drive that you are recovering from then you risk overwriting what you are trying to recover.
Other rhan that, have you tried reinstalling Recuva to see if that fixes the blank window?
You can download an installer from here:
Hi,
window is totally blank !
I try to use wizard mode, and I send you screenshot when I’ll can.
Hello, I tested the wizard mode and right from the start, it’s impossible to select the location to scan. Either I’m not doing it correctly, or the software isn’t working for what I want to do.
That looks like something may be missing from your currently installed Revuva.
It can sometimes happen that an app doesn’s fully install, and Recuva is no exception.
I would definitely try reinstalling Recuva from the link that I gave above and then seeing if those windows display properly.
Good morning,
I have already uninstalled, used Ccleaer free to clean the registry, then reinstalled from your link and the result is the same.
Hi, Recuva don’t work, who can help me ? how to contact the seller to get a refund?
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for questions about accounts or billing.
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat if you just fill in the form and leave then you will not get a reply.