Apparently I have been charged twice for 1 CCleaner Pro, 1 User, please can anyone tell me, how the heck I can speak to technical support. It is expensive as it it is, without paying twice. Where is the Live Chat? Why are these features so hard to find?
Thank you all for helping.
If you want to manage and/or cancel your subscription then there is a webpage to use: Subscription Management
If you need to look up your Cleverbridge reference then see: Customer Support Contact Page
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, including refunds, then you will need to contact support.
To start the support process fill in this form: Support Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
(If you don’t see the ‘Next’ button at the bottom left of the form then refresh the page before typing anything in).
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Thanks for your input nukecad, really quick response, much appreciated, followed your notes, Tech support sorted problem, my license updated remotely.. Thanks again.