Hi guys, I was just about to use the trial to test but I wasn’t able to cancel it before it ended and I was just charged the subscription. I don’t want to use the app or have the subscription and I can’t find any support email, contact form, chat or anyone I can talk to. Please cancel my subscription and give me the refund. Also, I am not able to use the Ccleaner website in my computer so I had to access it via mobile.
Waiting for a resolution.
Thanks.
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for account issues.
You can raise a support ticket by using the form here: CCleaner Support Community
However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply.
Further you should note that the automatic support queue works off email addresses.
If the email you use when sending your request to support is not showing as registered to a current valid licence then you will not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the computer even shows your request to a support person.
PS. Sending more requests will not help - in fact it will slow a response down because each time you send another they all get automatically collected together as ‘further information’ and sent to the back of the queue again.