To get a live agent

CCleaner for Windows
1

please try this: Please note i had to use the words dot and colon for any . or : that would be in a link as i am unable to send this as a link

Submit a CCleaner support ticket by using the official **CCleaner Support Contact form (**https colon //support dot ccleaner dot com/s/contact-form?form=general). You will receive a ticket number upon submission. For technical issues, you can run the **CCleaner Support tool (**https colon//support dot ccleaner dot com/s/article/collecting-information-via-ccleaner-support-tool?language=de) to generate a log file, which can be attached to your support request.

CCleaner +4

Key Steps for Submitting a Ticket:Use the Form: Fill out the Contact Form to initiate a support request.

  • Receive Ticket ID: Upon submission, you will receive a ticket/ID number on screen.

  • Live Chat: After submitting the form, a button for “Live Chat” is available.

  • Support Tool: If requested by support, run the CCleaner Support Tool to generate a diagnostic log for troubleshooting.

  • Email Support: You can also contact support by emailing support@ccleanerdotcom (its .com but i cant send links)

  • Avoid Duplicates: Do not send multiple, subsequent requests, as this can delay responses.

    CCleaner +5

2

Hi @E_Squared84,
We are no longer supporting users via email, all support is handled via live chat. The email address you have provided is not monitored, so any emails to that address will result in an automated message.

3

Can you please explain why i was informed i would be assisted via email via this chat i had today:

CCleaner Live Chat Transcript – Feb 23, 2026

Chat Transcript

Chat about CCleaner Live Chat Support on 23 Feb 2026

Served by: CCleaner Support, Kshitiz

Chat ID: 1356034

CCleaner Support: Hello! My name is Kate and I am a virtual assistant for CCleaner.

CCleaner Support: It sounds like you accidentally purchased multiple subscriptions and need help fixing the situation. Is that right?

Consumer: yes

CCleaner Support: Could you please tell more about the reason of your refund request?

Consumer: Duplicate purchase

(Agent joined)

Kshitiz: Thank you for contacting CCleaner Service and Support. My name is Kshitiz.

Case number: 24490453

Kshitiz: Hello Erica. How are you?

Consumer: im okay just a bit confused as i purchased a subscription for my computer and phone/tablet but i have all these different charges instead of being under one subscription

Kshitiz: You have CCleaner Professional subscription active into your account valid for 1 Windows device till February 22, 2027.

Consumer: the phone sub was 29.39 and the comp sub was 44.95

Kshitiz: The subscription you have is only valid for 1 Windows device.

Kshitiz: As a goodwill gesture I can upgrade your CCleaner Professional to CCleaner Professional Plus for 3 devices.

Consumer: i have that already as i was charged 29.39

Kshitiz: Please share proof of purchase.

Consumer: googleplay-noreply@google.com

Kshitiz: That subscription was purchased through Google Play Store.

Kshitiz: If the license key is not in the email, I will escalate to our Level‑2 team.

Consumer: its not.

Kshitiz: Our team will contact you within 48–72 hours via email with the license key.

Consumer: i also do not have a cleverbridge reference number for this subscription

Kshitiz: I will mention this to our team and they will assist with the invoice.

End of chat.

4

@E_Squared84, if your case is escalated to our senior team, then they will follow up via email, however, initial contact with our L1 team is only via chat and email support is restricted to only escalated cases.