Hi,
I have just updated to the latest version and ran the cleaner but it only got 20% and an error message popped up saying:
The thread used up its stack
CCleaner v3.11.1541
MS Windows Vista Home Premium 32-bit SP2
Intel Core2 Duo CPU E6750 @ 2.66GHz
2.0GB RAM
NVIDIA GeForce 8600 GT
Don't have a clue what this means! Anyone know the solution to this?
Thanks!
(I'm assuming you speak of the cleaner section not the registry integrity section)
Does this hang only happen on clean? or on analyze as well?
what entry does it hang on. if you don't know you'll have to go through the following procedure
uncheck everything on both the windows and application tabs
check off the first thing that you would normally clean
run clean
if no hang, uncheck the entry and check off the next entry
do this for every checkbox on both tabs
come back and report to use which entry is causing the crash
if every entry causes a crash, from the windows command prompt (or Run) type the following
"c:\program files\ccleaner\ccleaner.exe" /debug
the quote marks are important. replacce c:\program files\ccleaner with the location of your ccleaner.exe
then clean as you normally would
when ccleaner crashes go into the ccleaner folder (i.e. c:\program files\ccleaner\)
there you'll see a .log file attach that file to this thread
(I'm assuming you speak of the cleaner section not the registry integrity section)
Does this hang only happen on clean? or on analyze as well?
what entry does it hang on. if you don't know you'll have to go through the following procedure
uncheck everything on both the windows and application tabs
check off the first thing that you would normally clean
run clean
if no hang, uncheck the entry and check off the next entry
do this for every checkbox on both tabs
come back and report to use which entry is causing the crash
if every entry causes a crash, from the windows command prompt (or Run) type the following
"c:\program files\ccleaner\ccleaner.exe" /debug
the quote marks are important. replacce c:\program files\ccleaner with the location of your ccleaner.exe
then clean as you normally would
when ccleaner crashes go into the ccleaner folder (i.e. c:\program files\ccleaner\)
there you'll see a .log file attach that file to this thread
Hi mate,
Thanks for replying so quick. Yes I am referring to the cleaner section.
Following your instructions it appears that when the empty recycle bin is ticked, this message appears. I suppose its not that important for me as I always empty this anyway.
However if you would like to help here is what the log file says:
23:38:52:692787[iNFO ] CCleaner v3.11.1541
23:38:52:692787[iNFO ] MS Windows Vista Home Premium 32-bit SP2
23:38:52:692787[iNFO ] Intel Core2 Duo CPU E6750 @ 2.66GHz
23:38:52:692787[iNFO ] 2.0GB RAM
23:38:52:692787[iNFO ] NVIDIA GeForce 8600 GT
23:38:52:692787[iNFO ] Application Started
23:38:59:291587[DEBUG] OnBegin | Preview = 0
23:38:59:291587[DEBUG] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin
23:38:59:353987[FATAL] Critical Error
23:38:59:353987[FATAL] A critical error has occured in CCleaner, the application must now close.
23:38:59:353987[FATAL] The thread used up its stack
This is a problem caused by a corrupted Recycle Bin.
We are working on a solution and will soon release an update.
In the meantime, please uncheck "System->Empty Recycle Bin" rule when cleaning your computer.
Sorry for any inconvenience.
Thank you for your help and support.
On going discussion about Recycle Bin issues:
http://forum.piriform.com/index.php?showtopic=33925&view=findpost&p=202189
Almost identical problem - Unable to run Version 3.11 - all previous versions have run without any problems. Keep getting "Critical Error" message with error description "The thread used up its stack, CCleaner v3.11.1541 (64-bit), MS Windows 7 64-bit SP1, Intel Core i7 CPU 860 @ 2.80GHz, 8.0GB RAM, NVIDIA GeForce GTS 240."
Same solution as above - unchecked "Empty Recycle Bin" and it ran OK. Please let me know when the update mentioned in the previous post is available. Thank you.
Please, upgrade to CCleaner v3.11.1550
http://forum.piriform.com/index.php?showtopic=34004&view=findpost&p=202734
Thanks!
Critical Error (The thread used up its stack) occurs in v3.16.1666 (and many earlier versions) when performing either Cleaner / Analyze or Cleaner / Run Cleaner.
The culprit: checked System / Desktop Shortcuts.
This is under 32-bit Windows 7 SP1.
Critical Error (The thread used up its stack) occurs in v3.16.1666 (and many earlier versions) when performing either Cleaner / Analyze or Cleaner / Run Cleaner.
The culprit: checked System / Desktop Shortcuts.
This is under 32-bit Windows 7 SP1.
Please start your old thread this one is old and likely unreleated. Topic locked original poster contact me if your wish it reopened