Support is deplorable

CCleaner for Windows CCleaner Windows Help Requests
1

? Submitted the support request last Saturday (July 13, 2024), received the reference number. Since then, nothing! Today is Wednesday, July 17, 2024!

I am a paid customer. Is this what they mean by "Priority customer support"??? Is this what they mean by answering "as soon as possible"? 

If I do not get an answer by the end of the week, I'll cancel the subscription and go public with my experience. <span class="ipsEmoji">?</span><span class="ipsEmoji">?</span>

2

Hi @MLTOR, 

Sorry you have not received a follow-up to your support request.


I have asked our support team to review why you have not received a response and follow up on your case.

3

Thank you for trying.

4

? Support emailed me yesterday with instructions for solving my problem and all is well now.

Once again, thanks for your help. ?