HI
I JUST NOW RENEWED MY CCLEANER PROFESSIONAL YEARLY SUBSCRIPTION (UPTO 3 DEVICES), BUT EVEN AFTER MAKING THE SUBSCRIPTION RENEWAL PAYMENT THE SOFTWARE STILL SHOWS THE LICENSE AS EXPIRED !!
WHAT IS THE MEANING OF THIS ?? !!
MY DETAILS ARE GIVEN BELOW: -
NAME: NITIN SHARMA
EMAIL:{REDACTED BY MODERATOR NERGAL}
PRODUCT: CCLEANER PROFESSIONAL 1 YEAR SUBSCRIPTION (UP TO 3 DEVICES)
DATE OF RENEWAL: 10TH OCTOBER 2025
PLEASE CORRECT THIS PROBLEM IMMEDIATELY !! THANK YOU.
NITIN SHARMA
{Redacted Email}
Nitin, I apologize for this, but this is a user forum we have no control over billing/licensing. Also, this is a public forum it is beyond unwise to post your email, it brings spammers to both you and the website. I’ve redacted your email address.
While the developers rarely come to this forum, i do believe there is a lag in the license servers right now (with the release of ccleaner 7 this week). If the developers see this they will engage you to Private Message them and provide your email there. You can also use the support form to access a chat bot and then (at least twice) yell at the bot that you want a human, crazy weird routine but it’s worked for some..
Hi @ANS,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase. Once you have clicked Submit, please click the Start Chat button to give details to an agent so they can assist you in resolving this issue.
This has happened to me too - I raised my own thread about it. Still can’t get through to support staff 