When I ordered my subscription on 7-20-21, it said I would receive an email with final instructions to activate CCleaner PRO. I've been looking for two days and haven't seen any emails confirming the order, but the order has been charged against my credit card. I've tried using the account verification, but nothing again. I've checked "junk" in my email and have resorted to a different email account. My email provider is Comcast.net, so it's not a small email provider. How can I get a confirmation and activation?
please email support@ccleaner.com (preferably from the email address you registered from so you can get priority). They can figure this out for you
Also, I not having issues receiving other emails to my Comcast.net email account.
Thanks. I just sent support@ccleaner.com
Nobody from CCleaner or CBI has contacted me. Is anybody going to talk with me?
I've flagged this for staff attention.
Hi @Bob J I discovered that our support team replied to your message on July 23rd, July 26th, and again today on July 27th so it seems as though you may not be receiving our emails.
Can you please check to see if our emails were delivered to your Spam folder and/or perform a search in your inbox for "support@ccleaner.com" to see if this will allow for you to find our messages?