I received an email yesterday saying my CCleaner subscription had expired on 2/3/2026, and encouraged me to renew it. So I followed the link and renewed for one year, but when I opened my CCleaner, prior to downloading anything, it said my current subscription was good until 2/3/2027, and that auto renewal was active. It seems I was sent the renewal email by mistake, and I would appreciate it if the $26.97 renewal fee I paid could be refunded. Reference number I was sent is 536668449. Thank you.
Who was the email from?
ie. What was the email address?
If it was “ccleaner.cleverbridges.paypal@gmail.com” (note the surpfluous ‘s’ on “cleverbridge” then that is not a genuine email address for CCleaner or Cleverbridge (they don’t use gmail addresses) and you have fallen for a scam.
Unfortunately will not be the first to fall for this particular scam recently.
See:
Thanks for the response. Email was from renewals@emails.ccleaner.com. I assumed this was a legit email address. Am I wrong?
That one looks OK so let’s give staff member @Laurence_CCleaner a shout and he should be able to help.
In the meantime this link should show you the status of your licence and if you have more than one subscription active: Subscription Management
If you need to look up your Cleverbridge reference then see: Customer Support Contact Page
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
You could also try the support ‘Live Chat’.
To start the support process fill in this form: Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Hi @Cyberwayfarer,
I can see from our records that you contacted our support team and they assisted you with this issue.
Please let me know if this was not resolved to your satisfaction so I can investigate further.
Yes, I was able to get this resolved via the support team. Appreciate the helpful responses.
Glad you were able to resolve the issue to your satisfaction.