bought te ccleaner premium with refund…but still no refund after 30 working days
helpdesk impossele to find
please help
Hi @michieldeboever,
I have located a support request under the same email address associated with your forum account.
I have asked our team to prioritise this. If you have not had a response within 24 hours, please message me back.
hi i recieved this
Greetings Boever,
I hope you are doing great today.
Thank you for reaching out and sharing your decision to cancel your subscription. We completely understand, and we genuinely appreciate the time you have spent with us.
To ensure uninterrupted service and a seamless experience, our subscriptions are set to renew automatically by default. This setup allows you to continue enjoying your plan’s benefits without any disruption or worry about your subscription lapsing. We send a reminder email 60 days before your license expires or 30 days before the renewal attempt, giving you ample time to review your subscription status. If you decide not to continue, you can easily turn off automatic renewal at any time before the renewal date through your account settings.
We understand that you are considering canceling your subscription, and I genuinely appreciate you taking the time to let us know. If you are comfortable sharing, I would love to understand the reason behind your decision—your feedback helps us improve and serve our customers better.
You have been an important part of the CCleaner community, and I would personally love the chance to continue supporting you. As a small token of our appreciation, I would like to offer you two exclusive options:
A 20% discount on your subscription renewal – Continue enjoying top-tier optimization at an unbeatable value.
OR
A complimentary 6-months extension to your current CCleaner Premium subscription– Experience advanced features at no extra cost.
If you’re open to reconsidering, we can promptly apply one of these offers. Of course, if you still prefer to cancel, we will ensure the process is smooth and hassle-free.
We are here to help in any way we can. Please reply to this email with your preference or any questions you may have.
Warm regards,
Kshitiz | CCleaner Support
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i did renew my subscription and found the reneuwal page and switched it off…
im just only waiting on my refund
yours
michiel@deboever.nl