System information : Windows 7 Home Premium 64 bit
The StartUp tool in CCleaner's latest version 3.13.1600 seems to be buggy and always causes CCleaner to hang and then in few seconds prompting to close. Initially, I assumed that there might have occurred some unnoticed error while downloading/installing, but then it happened after each of the 3 more re-download+installs that I made.
This didn't happen when some time ago, I used to run an older version of CCleaner. Now please I don't want to be advised like why don't I continue with the previous version or anything of that sort because my PC is fully compatible for taking advantage of all its functionality.
System information : Windows 7 Home Premium 64 bit
The StartUp tool in CCleaner's latest version 3.13.1600 seems to be buggy and always causes CCleaner to hang and then in few seconds prompting to close. Initially, I assumed that there might have occurred some unnoticed error while downloading/installing, but then it happened after each of the 3 more re-download+installs that I made.
This didn't happen when some time ago, I used to run an older version of CCleaner. Now please I don't want to be advised like why don't I continue with the previous version or anything of that sort because my PC is fully compatible for taking advantage of all its functionality.
I have the same problem with version 1600 the rest of the tools seem to work o/k
unlike the speccy problem it just hangs using no cpu time
ran in debug mode and also attaching details of problem when killed in task manager
Problem signature:
Problem Event Name: BEX64
Application Name: CCleaner64.exe
Application Version: 3.13.0.1600
Application Timestamp: 4ed3ac80
Fault Module Name: TosNcUi.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d6fa2b7
Exception Offset: 0000000180035cce
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: c582
Additional Information 4: c5824b289f99a02ba8677a86f1372a63
debug info
10:20:28:904817[iNFO ] CCleaner v3.13.1600 (64-bit)
10:20:28:904817[iNFO ] MS Windows 7 Home Premium 64-bit SP1
10:20:28:904817[iNFO ] Intel Core i3 CPU M 370 @ 2.40GHz
10:20:28:920417[iNFO ] 6.0GB RAM
10:20:28:920417[iNFO ] Intel HD Graphics
10:20:28:920417[iNFO ] Application Started
10:20:28:920417[DEBUG] [size=5][color=#FF0000]Error loading branding.dll[/color][/size] - 0x490: Element not found.[color=#FF0000] (old version shows this as well)[/color]
10:20:43:990044[DEBUG] Uninstall - Starting items enumeration…
10:20:44:036844[DEBUG] Uninstall - OnItem | Adobe AIR | Adobe Systems Incorporated
10:20:44:036844[DEBUG] Uninstall - OnItem | Adobe Flash Player 11 ActiveX 64-bit | Adobe Systems Incorporated
10:20:44:036844[DEBUG] Uninstall - OnItem | Adobe Photoshop 7.0 | Adobe Systems, Inc.
10:20:44:036844[DEBUG] Uninstall - OnItem | Adobe Reader X (10.1.1) | Adobe Systems Incorporated
10:20:44:036844[DEBUG] Uninstall - OnItem | Amazon.co.uk | Amazon EU S.a.r.L.
10:20:44:036844[DEBUG] Uninstall - OnItem | Atheros Driver Installation Program | Atheros
10:20:44:036844[DEBUG] Uninstall - OnItem | BBC iPlayer Desktop | British Broadcasting Corp.
10:20:44:036844[DEBUG] Uninstall - OnItem | Bing Maps 3D | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | CCleaner | Piriform
10:20:44:036844[DEBUG] Uninstall - OnItem | Defraggler | Piriform
10:20:44:036844[DEBUG] Uninstall - OnItem | FileHippo.com Update Checker |
10:20:44:036844[DEBUG] Uninstall - OnItem | Google Chrome | Google Inc.
10:20:44:036844[DEBUG] Uninstall - OnItem | Google Earth Plug-in | Google
10:20:44:036844[DEBUG] Uninstall - OnItem | Google Toolbar for Internet Explorer | Google Inc.
10:20:44:036844[DEBUG] Uninstall - OnItem | Intel® Graphics Media Accelerator Driver | Intel Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Intel® Management Engine Components | Intel Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Intel® Rapid Storage Technology | Intel Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Java™ 6 Update 20 | Sun Microsystems, Inc.
10:20:44:036844[DEBUG] Uninstall - OnItem | Java™ 7 Update 1 (64-bit) | Oracle
10:20:44:036844[DEBUG] Uninstall - OnItem | MSXML 4.0 SP2 (KB954430) | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | MSXML 4.0 SP2 (KB973688) | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft .NET Framework 4 Client Profile | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Camera Codec Pack | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Office File Validation Add-In | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Office Outlook Connector | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Office Professional Edition 2003 | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Primary Interoperability Assemblies 2005 | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft SQL Server 2005 Compact Edition [ENU] | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Security Essentials | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Silverlight | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Sync Framework 2.0 Core Components (x64) ENU | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Sync Framework 2.0 Provider Services (x64) ENU | Microsoft Corporation
10:20:44:036844[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2005 Redistributable | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2005 Redistributable (x64) | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Mozilla Firefox 8.0 (x86 en-US) | Mozilla
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero BackItUp 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero BurnRights 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero Express 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero InfoTool 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero MediaHub 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero Multimedia Suite 10 Essentials | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero RescueAgent 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Nero StartSmart 10 | Nero AG
10:20:44:052444[DEBUG] Uninstall - OnItem | Photo Service - powered by myphotobook | myphotobook GmbH
10:20:44:052444[DEBUG] Uninstall - OnItem | PlayReady PC Runtime amd64 | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | PrintKey2000 |
10:20:44:052444[DEBUG] Uninstall - OnItem | Realtek Ethernet Controller Driver For Windows 7 | Realtek
10:20:44:052444[DEBUG] Uninstall - OnItem | Realtek High Definition Audio Driver | Realtek Semiconductor Corp.
10:20:44:052444[DEBUG] Uninstall - OnItem | Realtek USB 2.0 Card Reader | Realtek Semiconductor Corp.
10:20:44:052444[DEBUG] Uninstall - OnItem | Recuva | Piriform
10:20:44:052444[DEBUG] Uninstall - OnItem | Skype Toolbars | Skype Technologies S.A.
10:20:44:052444[DEBUG] Uninstall - OnItem | Skype™ 5.5 | Skype Technologies S.A.
10:20:44:052444[DEBUG] Uninstall - OnItem | Speccy | Piriform
10:20:44:052444[DEBUG] Uninstall - OnItem | Synaptics Pointing Device Driver | Synaptics Incorporated
10:20:44:052444[DEBUG] Uninstall - OnItem | SyncToy 2.1 (x64) | Microsoft
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Assist | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Bulletin Board | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA ConfigFree | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Disc Creator | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Face Recognition | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Flash Cards Support Utility | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA HDD/SSD Alert | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Hardware Setup | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Media Controller | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Media Controller Plug-in | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Online Product Information | TOSHIBA
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Places Icon Utility | TOSHIBA
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Recovery Media Creator | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Recovery Media Creator Reminder | TOSHIBA
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA ReelTime | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Service Station | TOSHIBA
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Supervisor Password | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA TEMPRO | Toshiba Europe GmbH
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Value Added Package | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Web Camera Application | TOSHIBA Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | TOSHIBA Wireless LAN Indicator | TOSHIBA CORPORATION
10:20:44:052444[DEBUG] Uninstall - OnItem | TRORMCLauncher |
10:20:44:052444[DEBUG] Uninstall - OnItem | TeamViewer 6 | TeamViewer GmbH
10:20:44:052444[DEBUG] Uninstall - OnItem | TomTom HOME 2.8.2.2264 | TomTom
10:20:44:052444[DEBUG] Uninstall - OnItem | TomTom HOME Visual Studio Merge Modules | TomTom International B.V.
10:20:44:052444[DEBUG] Uninstall - OnItem | Toshiba Manuals | TOSHIBA
10:20:44:052444[DEBUG] Uninstall - OnItem | WildTangent Games | WildTangent
10:20:44:052444[DEBUG] Uninstall - OnItem | Windows Driver Package - ATI Technologies Inc. (amdkmdap) Display (10/05/2010 8.783.0.0000) | ATI Technologies Inc.
10:20:44:052444[DEBUG] Uninstall - OnItem | Windows Driver Package - ATI Technologies Inc. (amdkmdap) Display (10/05/2010 8.783.0.0000) | ATI Technologies Inc.
10:20:44:052444[DEBUG] Uninstall - OnItem | Windows Live Essentials | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | Windows Live Mesh ActiveX Control for Remote Connections | Microsoft Corporation
10:20:44:052444[DEBUG] Uninstall - OnItem | eBay | eBay Inc.
10:20:44:052444[DEBUG] Uninstall - Extracting icons…
10:20:44:302044[DEBUG] Uninstall - Discovering installation date…
10:20:46:735649[DEBUG] Uninstall - Finished item enumeration
10:20:49:044453[DEBUG] Uninstall - Requesting to stop items enumeration…
10:20:49:044453[DEBUG] Uninstall - Items Enumeration stopped
10:20:49:106853[DEBUG] Startup - Starting items enumeration…
10:20:49:106853[DEBUG] Startup - OnItem | swg | HKCU:Run | Ken
10:20:49:106853[DEBUG] Startup - OnItem | Sidebar | HKCU:Run | Ken
10:20:49:106853[DEBUG] Startup - OnItem | HWSetup | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | SVPWUTIL | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | KeNotify | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | ToshibaServiceStation | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | TosNC | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | TosReelTimeMonitor | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | Toshiba TEMPRO | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | IgfxTray | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | HotKeysCmds | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | Persistence | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | RtHDVCpl | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | RtHDVBg | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | TPwrMain | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | SmoothView | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | SynTPEnh | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | SmartFaceVWatcher | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | TosSENotify | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | TosVolRegulator | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | 00TCrdMain | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | MSC | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | Toshiba Places Icon Utility.lnk | Startup Common |
10:20:49:106853[DEBUG] Startup - OnItem | msnmsgr | HKCU:Run |
10:20:49:106853[DEBUG] Startup - OnItem | NBAgent | HKLM:Run |
10:20:49:106853[DEBUG] Startup - OnItem | TomTomHOME.exe | HKCU:Run |
10:20:49:106853[DEBUG] Startup - OnItem | BBC iPlayer Desktop.lnk | Startup User |
10:20:49:106853[DEBUG] Startup - OnItem | Adobe PDF Link Helper | IE Helper | Ken
10:20:49:106853[DEBUG] Startup - OnItem | Windows Live ID Sign-in Helper | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Google Toolbar Helper | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Skype Plug-In | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Java™ Plug-In 2 SSV Helper | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | TOSHIBA Media Controller Plug-in | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Windows Live ID Sign-in Helper | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Google Toolbar Helper | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Java™ Plug-In 2 SSV Helper | IE Helper | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Google Toolbar | IE Toolbar | Ken
10:20:49:122453[DEBUG] Startup - OnItem | Google Toolbar | IE Toolbar | Ken
10:20:49:153653[DEBUG] Startup - OnItem | Blog This | IE Extension | Ken
10:20:49:153653[DEBUG] Startup - OnItem | Skype Plug-In | IE Extension | Ken
10:20:49:153653[DEBUG] Startup - OnItem | Research | IE Extension | Ken