I've been trying to retrieve my license # now for ten (yes 10) days and I keep getting this error (see title).
I've sent two emails to support@ccleaner.com over this time, to which I have had no reply! So much for 'paid subscription priority'.
I know, I'm the one who misplaced the license #, but the old (ancient) computer died and I need the license for the new(er) one.
Can anybody shed light on this for me please.
Is this page where you get the error?
Yes, that's the page
Can you look into this please?
Hi @Pugsie
Sorry, you are having problems with your CCleaner licence.
I have responded to your support request directly.
If you do not receive my reply to your support request please check your spam folder
Hello, I am experiencing exactly the same issue of non-receipt of CCleaner licence - ordered and paid for on Friday 6th October, invoice received, together with the notice of possibly waiting 1-2 days for Licence Key. Huh!!! We're now 5 days later, zero help from the email address other than "we'll get back to you ...." and no-one does! This is shocking Customer Service and I'm rethinking ever using this Company again. Very quick to accept payment, but not to deliver the goods. I've used your software for years, what is going on that you can't deliver your Orders within an acceptable time period??