Second Follow-up: Refund Request Still Pending After More Than One Month (Previous Case ID: 25025158)

CCleaner for Windows
1

Dear CCleaner Support,

I am contacting you again regarding my refund request, as I have not received any refund or update after more than one month.

Previous Case ID: 25025158

My CCleaner Professional subscription was automatically renewed because auto-renewal was enabled. As soon as I noticed the charge, I immediately cancelled the subscription and submitted a refund request within the eligible refund period.

Despite waiting for over one month, my refund has not been processed, and I have not received any meaningful update regarding my case.

Payment Reference: #538927496

Subscription Cancellation Reference: #536418622

I kindly request that this case be reviewed urgently and escalated to the Billing/Refund Team for immediate resolution.

If you require any additional information or documents, I will provide them promptly.

Please confirm:

  • The current status of my refund request.

  • Whether my refund has been approved.

  • When I can expect the refund to be credited back to my original payment method.

I appreciate your prompt assistance and look forward to your response.

Kind regards,

Dinh Xuan Hung

Email: (Email address removed by Admin)

2

Hi @dinhhung87,
I can see from our records that you have reached out to the support team via live chat and the refund on your purchase has been process by the team.
If you have any additional issues please message me back.