Scan Now not working

[brianallinson147]

I’m on Professional Plus, when I press ‘Scan Now’’ nothing happens

[Nergal]

Does it look like this

Known Issue with CCleaner 7: Only two buttons show and health check won't scan

Many of you have encountered the following screen [image] There’s a scan button but it does nothing and only two tools show (and neither is health check) Follow the following instructions Also restarting the PC should fix this issue. If you are seeing this repeatedly you may have something (such as a security software) stopping the ccleaner service from starting. EDIT Jan 11 2026: The developers have recognized this flaw but have yet to address it in an update.