Request to cancel automatic renewal and refund

CCleaner for Windows
1

Dear CCleaner Support Team,

I hope you are doing well.

I recently noticed that my bank account was automatically charged for the renewal of my CCleaner subscription, to my surprise as i thought i had cancelled my subscription.

So I just checked and the website tells me that the automatic renewal is indeed deactivated, and that the payment is “waiting for confirmation”

Also i checked my emails and i noticed i didn’t receive a “subscription cancellation confirmation” when i first cancelled it. (tho the renewal is still marked as cancelled when i try to manage it)

Here are the transaction details:

Last four digits of the payment card: 1801

Transaction date: July 16, 2026

Amount charged: 44,95 Euros

Transaction description: CBA*CCleaner Piriform Cologne

Could you please check this ? I would greatly appreciate i you could cancel the subscription to prevent any further renewals

Additionally, I would be very grateful if you could consider issuing a refund for this recent charge, as I did not receive any advance notification before the automatic renewal was processed.

Thank you very much for your time and assistance. I look forward to your response.

Kind regards,

2

This is a user forum and we can’t don’t handle billing here.

I will tag a admin and they can probably help.
@Laurence_CCleaner

3

Hi @cocoleanoh,
I can see from our records the automatic renewal on the license associated with your forum account has been disabled and so it won’t renew.
I have also found a purchase matching the details you have provided, however the email address does not match that of your forum account.
I have sent you a DM for more details on this.