Renewal Issues 2026

CCleaner for Windows CCleaner Windows Help Requests
1

Renewed C-Cleaner, opting for 2 years for cost of 1. Downloaded per e-mail received.

Problems:

  1. Got this message when downloading:

Screenshot 2026-06-29 155751
Screenshot 2026-06-29 155751572×408 14.4 KB

Tried following instructions to resolve but the instructions do not comport with reality.

  1. Ran C-Cleaner. “Outdated apps found”. Got purchase “upgrade to resolve”. I purchased CCleaner Professional today. I’m being asked if I want to upgrade to CCleaner Professional. Isn’t app update part of the package I purchased?

  2. I have CCleaner7, CCleaner, and “CCleaner/bundle-626-setup” on my desktop. Can these be cleaned up?

Part of sales pitch was 24/7 tech support, which I assumed came from CCleaner, but I cannot find a way to reach a company representative. Tried to e-mail support@ccleaner.com per a posting on this forum and got a response that the email address is not monitored and inquiries to that inbox would not be responded to, redirecting me to this forum.

2

You can no longer just email support, they will not reply, all users MUST now use the ‘Live Chat’ facility as their first point of contact.

To start the support process fill in this form: Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.

3

And where might the contract form be found? No link provided and I have been all over the website for contact info.

4

I provided it. Click on the link below