I hope I am in the right place - apologize if I am not.
I am in a real bind. I ran cc cleaner registry cleaner and in my ignorance I deleted all that came up. I did do a back up first. My computer does not work (and this is my work computer). I tried to open my backup, then I tried right clicking and clicking merge - both give me this error:
User\Donna\Documents\registry fix 10-12.reg
The system could not find the environment option that was entered.
Please, if anyone can help, I will greatly greatly appreciate it. I manage a website and am at a loss.
I have tried to do that but the only system restore point that shows up in reg and safe mode is from this a.m. I did the registry clean on the 12th. I did rename the file when I saved it - is that a problem? I have been reading over posts on this forum trying to solve this but haven't made any more progress as you can see, lol. Ugh, I will not be able to sleep if I can't get this solved!! Thanks for your help in this.
If you have another user on the machine try copying the reg fix over to that profile and see if it will execute from there. If not make one with admin rights and try. Delete the profile afterwards.
Are you having any other problems with the work machine?
What is the work machine's operating system?
When you say work machine, do you mean it belongs to your employer?
Wow - first let me say thanks to all for trying to help me out of this mess.
OK, now to business.
Yes, this is my employers computer. I manage the website and all my files are on it - I have backed them up; however, right now I cannot make any changes (and right now I am supposed to!). I am also the bookkeeper/office administrator so there is alot on there that I need to access!
My OS is Windows 7. I am the only user on the computer. I did not alter the extension when I saved the backup - only gave it another name "registry fix 10-12.reg" so I would know which file it was.
My task bar on the bottom has changed, can no longer see the battery life, will not toggle windows, stuck on desktop only. I always get the message that windows is not responding. I can no longer access the internet. I can open a document but as soon as I try to type anything it freezes. It is extremely, extremely slow.
I tried importing the file as suggested above, in safe mode also, still no luck. Same error message: Cannot import C:\Users\Donna\Documents\registry fix 10-12.reg: Error accessing the registry
When I tried system restore, I did check for more restore points, nothing came up.
I would love to copy the file to show you, I think that would be beneficial but I am not sure how to do it. I tried copying it to a flash drive to open on another computer to copy; however, I just realized that if I try to open it it just comes up for me to merge the files (and I sure do not want to mess with the computer I am on!). If you can walk me through how to change it to a text file that would be great.
Again, I am deeply appreciative of everyone's help.
Go to the control panel, & under users/user accounts, try creating a new Administrative account.
Once this is created, try logging out of the account you are on, then logging into the account u just created.
Then, navigate to the C:/Program Files area & locate the program(s) you wish to run & see how they run.
If they work like they are supposed to, you can copy all the desktop items from the old desktop to the new desktop, start menu items from the old user account to the start menu folder on the new account, & mozilla folder from the application data folder of the old account, into the new one.
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Once you have verified that all is working properly, I would keep the old account for a while to ensure I have everything copied over & working correctly, & then u may decide if you want to delete it say, a month later or so.
Perhaps, you can try enabling the built-in Administrator account on Windows 7. Log on to that built- in Administrator account and use that to rescue your files from the C:\Users\Donna\Documents directory. To unlock the this built-in Admin account, open the Run command on the Start Menu. You may also type Run on the search bar in case its not there.
On the Run command, type lusrmgr.msc, press ENTER. There you see a Users folder, open it and when you see the Administrator account, right click it, then Properties and uncheck the option that says "Account is disabled". Click OK. Log off then you can now see the built-in Administrator account.
Other things I would consider doing would be to:
1. Do a thorough malware scan.
2. Type cmd on the Run command to open the Command Prompt. Once there, type sfc /scannow, then press ENTER. You'll have to be a little patient with this.
3. Use a Linux bootable USB flashdrive to open a Linux into your machine and use that to save any files, then copy them to a portable drive.
4. If all hope fails, sadly, you may need to reinstall.
What happens if you right-click on the ccleaner reg backup and select 'run as administrator'? (this gives it higher privileges even if you are admin in Windows 7)
If that doesn't work you can right-click on the reg file and select edit this should open it in notepad where you should be able to copy and paste the entries into this thread. Make sure you don't change anything when doing this