Refunds

CCleaner for Windows
1

Hello,

I am writing to request an update on my withdrawal/refund requests.

On June 27, I officially submitted two withdrawal forms regarding the unexpected renewal charges. I received the automatic confirmations with the following details:

  1. Request ID: JVYKDSZFE7 (Order No. 538672691)

  2. Request ID: DCAYPNA2ZT (Order No. 538672714)

Several business days have already passed, but I have not received any updates or final confirmation regarding the refund status. Since these charges forced my bank account into a negative balance, this matter is very urgent for me.

Could you please process the refunds as soon as possible?

Thank you for your assistance.

Best regards, Vitalii Kachur Email: [Removed by Mod for posters security]

2

@Laurence_CCleaner I think this is one for you.

3

@Laurence_CCleaner Please take note of this

Hello,

I am writing to request an update on my withdrawal/refund requests.

On June 27, I officially submitted two withdrawal forms regarding the unexpected renewal charges. I received the automatic confirmations with the following details:

  1. Request ID: JVYKDSZFE7 (Order No. 538672691)

  2. Request ID: DCAYPNA2ZT (Order No. 538672714)

Several business days have already passed, but I have not received any updates or final confirmation regarding the refund status. Since these charges forced my bank account into a negative balance, this matter is very urgent for me.

Could you please process the refunds as soon as possible?

Thank you for your assistance.

Best regards,

Vitalii Kachur

Email: {Removed by Moderator}

4

Hi @vitalii,
I have found your support request and asked a senior member of the team to follow up with you.
If you have not had a follow-up within 24 hours, please message me back so I can investigate this further.

5

@Laurence_CCleaner Please take note of this

Hello,

I am writing to request an update on my withdrawal/refund requests.

On June 27, I officially submitted two withdrawal forms regarding the unexpected renewal charges. I received the automatic confirmations with the following details:

  1. Request ID: JVYKDSZFE7 (Order No. 538672691)

  2. Request ID: DCAYPNA2ZT (Order No. 538672714)

Several business days have already passed, but I have not received any updates or final confirmation regarding the refund status. Since these charges forced my bank account into a negative balance, this matter is very urgent for me.

Could you please process the refunds as soon as possible?

Thank you for your assistance.

Best regards,

Vitalii Kachur

Email: {Removed by Moderator}

6

@vitalii

Please have a little patience; it has only been 5 working days since you requested a refund.

You have already been told that your request has been escalated to a senior member of the support team.

These things take time and do not happen instantly,
Making multiple identical posts here on the forum is not going to make things go any faster.