Hello,
I am unsure where to further go with this ask: I have contacted the support team twice through their form for a refund of a CCleaner Professional license that I payed for after forgetting to cancel my free trial, license being currently unused. I understand that I am entitled to a refund within 30 days which I’m trying to get, but I get no response from customer support.
Any help on this would be greatly appreciated
Thank you!
The same thing has been happening since the 20th; they’ve been giving me the runaround with a supposedly guaranteed refund, and I haven’t received a response in days. I’ve started gathering people for a class-action lawsuit against their terrible and secretive support. If you want to join, I have backups of the emails and conversations related to my case. My email is {email address removed}. Send me an email explaining your situation, and I’ll keep you updated on the process. Take care. If they don’t respond and you have some time, attach whatever you have and send it to me.