i bought c cleaner i thought i purchased a 1 year subscription but it charged me for 2 years. also i saw the price in c cleaner was 14.99 but it charged me 19.99. the total price i was charged was 56.56, I want a refund.
my c cleaner license expired and the program offered me a 1 year deal for 14.99. when I resigned up i was charged 2 years at 19.99 per year and my total bill was 56.56. I want a refund, who do I need to contact about my refund. Thank you
HI, I have merged you two posts together, you only need to post once for it to be seen.
This is a user forum, we do not have access to accounts or billing.
You will need to raise a ticket with support to ask for a refund.
The contact form for CCleaner support can be found here: CCleaner Support Community
If you use that form you will be given a ticket number - make a note of it.
You will then get an automated email reply with some general information (which will probably not interest you).
Your support ticket is now in the queue to get to a person.
You can also email support@ccleaner.com
Support are being very, very, (often you can add another very) slow to reply these days; 2 weeks,3 weeks, or even longer is not unusual.
(Although there was a poster yesterday who got a refund in one week so maybe things are getting better).