I have been trying to get a refund due to subscription being taken when this product was registered to a closed email account from the past, I did email support and got an answer once asking for more details which i sent but since have not got any response despite emailing every day, this has now left me defaulting on other things from my bank account. i will paste the details of emails below. Please could support reply urgently to this.
#19382795 - I CAN NOT FIND MY ACTIVATION CODE FOLLOWING HAVING TO RE-INSTALL MY WINDOWS OS
That was the topic that i replied to with this new problem
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<span><span>You replied on Fri 15/12/2023 11:51</span></span>
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You replied on Fri 15/12/2023 11:51
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<span><span><span>support@ccleaner.com</span></span></span>
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<span contenteditable="false"><span><span>You</span></span></span>
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Hi Paul ,
I hope that you're doing great. I do apologize for the inconvenience that you have encountered.
With regards to your concern, Here's the details of your license subscription with associated emails.
<a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fpaul.birkin%40ntlworld.com%2F&data=05%7C01%7C%7C3a42b78320bf42b1f90408dbf56364e8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638373579460607916%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JAhqGG06I9qsxJmLGSAV00H6NvjsIJKWWJaUqqMspoo%3D&reserved=0" rel="external nofollow" title="Protected by Outlook: http://paul.birkin@ntlworld.com/. Click or tap to follow the link.">paul.birkin@ntlworld.com</a> - Charge came from renewal
<a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fpaulplod%40hotmail.com%2F&data=05%7C01%7C%7C3a42b78320bf42b1f90408dbf56364e8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638373579460607916%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FpXwz9Ac5Wr6R6zJIdSt5eSYWu5vFIVvokqfJ3FrvJk%3D&reserved=0" rel="external nofollow" title="Protected by Outlook: http://paulplod@hotmail.com/. Click or tap to follow the link.">paulplod@hotmail.com </a>- Original Email
<a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fpaulplod72%40googlemail.com%2F&data=05%7C01%7C%7C3a42b78320bf42b1f90408dbf56364e8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638373579464671019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=a5xSvBy6hY1jdGqoZKYeN8CtG52Kaw9aWXt760zO2Lo%3D&reserved=0" rel="external nofollow" title="Protected by Outlook: http://paulplod72@googlemail.com/. Click or tap to follow the link.">paulplod72@googlemail.com</a> - Declared by customer
May I ask if what please let me know which of those 3 email address you wanted to use as your primary email?
In addition I would also like to let you know that a refund is possible on this recent transaction as it is still covered by our money back guarantee.
Maybe, May we know the reason why you don't want to renew the subscription?, Are there any specific concerns or issues with our software?,
If that's the case, we can definitely help you fix this issue. Email me back about it and we're always more than happy to help in any situation.
Stay safe and have a great day!
If you need further assistance, please let me know.
Kind regards,
Billy | CCleaner Support - Manila, Philippines<img data-ratio="100.00" width="1" alt="servlet.ImageServer?oid=00Db0000000Z3Sf&esid=0185p00001NCTpz&from=ext" src="https://avast.my.salesforce.com/servlet/servlet.ImageServer?oid=00Db0000000Z3Sf&esid=0185p00001NCTpz&from=ext" />
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MY REPLY INITIALLY WAS -
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<font color="#000000" face="Calibri, sans-serif" style="font-size:11pt;"><b>From:</b> paul birkin <paulplod@hotmail.com>
<b>Sent:</b> Tuesday, December 5, 2023 10:14:26 AM
<b>To:</b> support@ccleaner.com <support@ccleaner.com>
<b>Subject:</b> Re: #19382795 - I CAN NOT FIND MY ACTIVATION CODE FOLLOWING HAVING TO RE-INSTALL MY WINDOWS OS</font>
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Hi. Thanks for reply and the help. This is my primary email please. I like the product but it's just a cost I can't afford just before Xmas. I will be restarting it in January as love that it updates drivers as well. If ok to ask, when without be able to send a refund? Very best regards
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Paul
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this is 49 GBP WHICH I NEED REFUNDED AS A MATTER OF URGENCY NOW!!
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