You could try sending Mr.G the programmer a PM. Tell him the programs you have installed, ect. and he might be able to tell you whats going on.
http://forum.CCleaner.com/index.php?act=Msg&CODE=4&MID=1
I can tell you it's not related to CCleaner. I've been installing it on multiple machines over the past week and no such issue. It's something that user is doing that is not related to CCleaner. I love how they gave a "step by step" as any expert would know to do. And yes that is sarcasm.
I have discovered an alarming bug on every computer on which I've been installing and upgrading CCleaner, from version 1.16 through the current 1.21. This is on a variety of models running Windows 2000 SP4 or Windows XP SP2, all with all current patches. (I should mention that I'm a PC Systems Administrator and a Windows expert.) When I install CCleaner, I always install it right over the previous version. I disable putting "Run CCleaner" on the Recycle Bin context menu, but I enable putting "Open CCleaner..." on that menu.
After an installation and upgrade (or two or three), the Recycle Bin loses its special Context menu. To be specific:
- its name is gone;
- its context menu is now that of a plain shortcut, with no Empty Trash or Open CCleaner or Properties.
Uninstalling CCleaner does not fix this. Following the Microsoft knowledgebase tech notes to restore the Recycle Bin does not fix the problem. Nothing I've found yet fixes the problem, so I have effectively crippled every computer on which I've installed CCleaner.
Please help! I'd be happy to work with you to debug this critical problem. Sande
Something related just happened to me.
Ran a virus/spy/mal scan (Avast, Ewido, Spybot, Adaware), checked with HijackThis and
Procexp (nothing unexpected).
Tried to run ccleaner from context menu on recycle bin, nothing happened. Didn't think
much of it, unfortunately, figured it was a botched install or I'd deleted it (just uninstalled
a lot of software).
Installed latest version of ccleaner, 1.35.424, with the "open from recycle bin" option
(normally I have the "run" option).
Opened it, ran it with defaults (basic check for obvious goofs), all looks good, yadda
yadda.
Manually deleted some files from drive F to clear some space. Noted that free disk space
did not decrease. Hmmm...
As I tried to backtrack from there, I discovered that the recycle directories were gone. The
recycle structure appears to have been destroyed, the reg file above does NOT fix this, the
reg file from MS to restore an empty recycle bin doesn't work, scanning for errors doesn't
free up the disk space, neither does chkdsk (I was desperate). Tried to recover the files
but I can't recover the disk space!
I can't clear space by deleting files - the files "disappear" but the space is still allocated,
and I can't get XP to find and free that space!
My googling led me here. I'm going to keep trying to fix this (it's my main PC - so much for
relaxation or sleep).
I can't say 100% that ccleaner is to blame, but I can't find another cause and this didn't
happen earlier today when I was doing some moving and deleting on the same drive - only
after running the scans and ccleaner.
I'll add a message if I fix this, but it sure smells like ccleaner got a little exuberant in its
deletions and managed to delete some part of the system that XP doesn't automatically fix.
Now I have to delve into the mysteries of the recycle bin, and find out why it isn't rebuilding.
I REALLY don't want to do a wipe n wash on this system - that would eat my weekend with
the huge amount of stuff I have on here!
Have a look here on Kelly's Korner, choose the letter R at the top and scroll down to recycle bin
http://www.kellys-korner-xp.com/xp_abc.htm
Welcome to the forum by the way