I have the professional (paid) version of the CCleaner and it won't complete the cleaning phase of it. It gets stuck on this one file as indicated in the attached image.
How do I get this working? I feel like my money is wasted if it won't complete this process. Hopefully it's a simple fix!
Welcome to the forum Caleb,
Your money is not wasted as it entitles you to directly receive priority support from Piriform, rather than from this MAC-starved forum.
Hi calebwright,
Just to confirm, is Firefox open or closed whilst you run the scan? Having Firefox open may cause the scan to get stuck.
Would you be able to open a support ticket for this issue? That will allow us to troubleshoot with you directly. You can raise a support ticket here
Cheers, Steven
Hi calebwright,
Just to confirm, is Firefox open or closed whilst you run the scan? Having Firefox open may cause the scan to get stuck.
Would you be able to open a support ticket for this issue? That will allow us to troubleshoot with you directly. You can raise a support ticket here
Cheers, Steven
just to clarify here: Steve means running, not just open windows, make sure you have fully exited firefox (and all other browsers) before clean