Problems with CCleaner

CCleaner for Windows
1

Hi,

I've run CCleaner a number of times now and never had a problem before (except it deletes cookies I ask it not to..??) but i've hit a few that i dont know what to do about.

I ran the basic cleaner and since then my itunes keeps throwing up 'The iTunes Library file cannot be saved. An unknown error occurred (-48)' and every music folder in My Music after c has disappeared but is still visible through itunes. Also the Add/Remove Programs wouldnt populate.

I thought maybe cleaning the registry would help and it seems to have fixed the add/remove issue but most of my music is still not visible. I don't understand why CCleaner would have messed with my itunes/music. Ive reinstalled itunes and it's still the same.

thanks in advance.

2

Seems to be a common problem

here are a few links which may help you

http://en.onsoftware.com/how-to-fix-itunes...-file-error-48/

http://support.proboards.com/index.cgi?act...;page=1#2417622

http://discussions.apple.com/thread.jspa?messageID=6697836

3

Thansk for those but I've already been through them. I don't think the problem is with iTunes but with Windows. It just seems to be refusing to recogonise any more than 350 items in the MyMusic folder. I think the reason iTunes can't save to library is because Windows is hiding the iTunes folder with the library.

I was wondering if CCleaner might have deleted something that has messed up the settings for the music folder.

4
Thansk for those but I've already been through them. I don't think the problem is with iTunes but with Windows. It just seems to be refusing to recogonise any more than 350 items in the MyMusic folder. I think the reason iTunes can't save to library is because Windows is hiding the iTunes folder with the library.

I was wondering if CCleaner might have deleted something that has messed up the settings for the music folder.

Did you mess with the Registry? If so , did you restore the entries ?

:) davey

5
I don't think the problem is with iTunes but with Windows.

My view is the opposite.

Windows is intended to be compatible with the "IBM P.C." - it sort of works.

Apple iTunes is incompatible with Windows ;

it gave me nothing but grief;

and junk files all over an external disc;

and a useless Bonjour service that causes Windows to freeze;

and other gadgets to sync with non-existent iPhones and stuff.

Apple IPOD is incompatible with the "IBM P.C." hardware;

when it was plugged into one USB Port it trashed the connection to the external drive on a separate port,

rendering it permanently busy (like it was formatting all 300 GBytes of data),

and it caused 3897 file errors on my internal system drive C: due to the brutal way it separated the two drives.

When disaster struck there was no data transfer in progress between the two drives;

I suspect that had I been moving files at that time the damage would have been worse;

and even Recovery Console may have failed.

I always have something bad to say about Windows;

I have been using P.C.s for nearly 30 years;

BUT one of the goals of M.$. is to attempt to enhance Windows and suck in more customers,

that is how they get their money.

I do not see how Apple can benefit from enhancing their chief enemy's Operating System.

I can however envisage alternative strategies that could benefit Apple !!

My experiences of Apple on a P.C. have not been pleasant.

I would almost prefer a virus !!!

Hence I consider any Apple product on a P.C. system is likely to cause trouble,

and it is the responsibility of Apple to ensure its products are compatible with any system it invades.

It is not the responsibility of M.$ to bend their system to accommodate an unwelcome guest.

Perhaps the new virus hunter that comes with each Patch Tuesday update ought to include iTunes as one of the viruses to remove !!

Regards

Alan

6
Hence I consider any Apple product on a P.C. system is likely to cause trouble,

and it is the responsibility of Apple to ensure its products are compatible with any system it invades.

It is not the responsibility of M.$ to bend their system to accommodate an unwelcome guest.

Perhaps the new virus hunter that comes with each Patch Tuesday update ought to include iTunes as one of the viruses to remove !!

Similar to my feelings with iPhone:

http://forum.piriform.com/index.php?showtopic=16667

7

Thanks Davey. I tried restoring the registry but it didn't fix the problem. I did get an error message "cannot import. not all data successfully written to the registry. some keys are open by the system or other processess"

The problem started before I ran the registry check anyhow.

Alan_B: I agree with a lot of what say about apple on windows but the thing is its the only music player I have found that works the way I like. I do however use an old version because the new ones flood your system with irrelevent processess (apple: i don't have bloody iphone!). But either way the problem on this occasion is nothing to do with itunes but with the actual music folder. I tried deleting some of the 'a' folders and new ones appeared after Cameo. For some reason the music folder is only recognising around 350 folders and the rest aren't even registering as using memory - the music folder shows only 3 gigs when its more like 30. But the files are still there and can be played through itunes (or wmp).

I'm seriously thinking about reformating..

8

Have you tried using System Restore to a restore point BEFORE you had a problem ?

Digital Rights Management was never intended to be the users friend.

Perhaps DRM has been offended and is teasing you with only 10% of your original 30 GByte.

I know a man afflicted with an IPOD using daughter. She had 60 Gbytes until a minor iTunes upgrade.

When we last spoke they were still waiting to see if they could re-download for free;

I doubt they will even get a discount coupon ! !

It is possible that if IPOD or iTunes are running, they will have locked you out of access to their registry keys.

The solution is to close down every wretched Apple thing and try again.

Originally Apple iTunes installed "iPod Service", plus "Bonjour service", plus one or two other services,

and all these services were configured as Startup type = Automatic.

i.e. APPLE starts and takes control of Windows as soon as I log-in. I really did not want to know that.

Perhaps you have the same affliction.

Even "nice" software leaves traces behind when asked to un-install, that is why Revo Un-installer exists.

Viruses don't un-install, they just find some-where else to hide.

If you do not know into which category I place Apple - you have not been reading ! !

So I re-imaged the disc back 2 hours to the happy state where it had never seen Apple.

Because I too have an IPOD using daughter, and also a son who works in I.T., I awoke from an afternoon siesta to find iTunes was once more installed together with the iPod Sevice ! !

But at least all the other maggot ridden Apple stuff had been discarded, and iPod Service startup type = Manual;

so it never ran in my profile, and it still "started" when my daughter was logged in and plugged her IPOD into the USB port (with the External Drive safely removed).

You should look in Services for ALL Apple Services (including "iPod Service" and Bonjour Service and any other rubbish).

If any Apple service is Started, that could have blocked their registry keys.

The solution is to select each of them in turn, then Right Click => Properties => General => Startup type = Disabled;

then reboot the computer and Windows will no longer be crippled by Apple interference;

then try again to restore the registry.

Once fixed you can always use Services to "Start" a disabled item;

or change its Startup Type to Manual in which case it only starts when you "need it".

If you still have a problem, wait to see any other suggestions.

If nothing works and you decide to reformat, then you will not have much to lose by meddling with the registry.

Anything which follows could lose all your music. Backup before you proceed.

What keys / data EXACTLY "cannot be written" ?

If your registry clean-up resulted in several *.reg files, then try to restore each in turn to decide which have a problem.

Having got a *.reg file with a problem, inspect its contents with Notepad.

If it has more than one key, use Notepad to create a new variant for each key.

e.g. the following has two keys, each with 3 names and values, and would have to be split into two new variants.

NOTES

Each variant must start with REGEDIT4, which MUST be followed by a blank line

The final name and value MUST be followed by a blank line.

REGEDIT4[HKEY_LOCAL_MACHINE\SYSTEM\Software\Comodo\Personal Firewall\AppCtrl\IPC\8\0]"Filename"="W:\\Program Files\\Mozilla Thunderbird\\thunderbird.exe""CRC32"=dword:aa8830c6"AccessRight"=dword:00000200[HKEY_LOCAL_MACHINE\SYSTEM\Software\Comodo\Personal Firewall\AppCtrl\IPC\8\1]"Filename"="C:\\Program Files\\CCleaner\\CCleaner.exe""CRC32"=dword:8cf95e9a"AccessRight"=dword:00000200

Then you can try to restore each variant in turn to determine which has the problem.

Then you can post the text here for further advice, alternatively :-

Registry Rules :-

1. Keep Out

2. Look but don't touch

3. You get what you deserved.

Sometimes I break all the rules, BUT I create a fresh ERUNT registry backup BEFORE I launch RegEdit etc.

If you do what I would do, you may be lucky.

If you get stuck it will be difficult to get you out of the mire with forum remote control,

but hopefully you should know your way around the registry if you are happy to re-install Windows.

I am just concerned that I should not lead any-one into a minefield.

When a registry key is not accessible, it can be made accessible by "taking ownership" of the key.

RegEdit can do this, but it is a real pain with many hurdles to overcome.

I prefer Registrar Registry Manager 5.51 - far less stumbling in the dark.

You can get the latest version, 6.00, as a free download (rrtri.exe) from

http://www.resplendence.com/downloads.

Once you have taken ownership, you should be able to restore the registry backups.

Regards

Alan