Possible AMD Ryzen 7 6800H with Radeon Graphics driver update issue

[RajSeshu]

CCleaner pro updated my graphics driver just now and when I rebooted I got a notification from the AMD Install User Experience process. The notification suggested that I had a driver incompatibility issue. I checked to see whether I could use VLC and didn’t notice any prob.s, but out of an abundance of caution I went to AMD’s site and downloaded their updater. All seems to be well now so I’m just reporting this possible issue.

Here’s my system config:

Processor AMD Ryzen 7 6800H with Radeon Graphics (3.20 GHz)
Installed RAM 16.0 GB (13.8 GB usable)
Device ID 19198BA4-21A4-4B24-BFD5-CB1EFA6D5E05
Product ID 00331-20353-92996-AA362
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Laurence_CCleaner]

Hi @RajSeshu,
Thank you for reporting this issue.

To help us investigate the issue and understand what may be happening, please generate CCleaner log files by following the steps below:

1. Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
2. Once installed, run the tool to generate the logs.
3. At the end of the process, you’ll receive a 5-digit File ID.
4. Please share that File ID with me so I can review the logs and investigate further.

If you run into any problems or have questions, please let me know.

[RajSeshu]

Here’s a screenshot of what it produced, including the 5-character file ID (“RSTLS”). I can email you the entire subfolder zip if you like.